Miracles Program Director

Siena Francis House•Omaha, NE

17d

About The Position

The Miracles Program Director oversees operations of the Miracles Treatment Program, planning, organizing, and directing the day-to-day operation of the substance abuse treatment center. The role requires thorough knowledge of alcohol and chemical dependency, co-occurring disorders, homelessness, vocational services, and case management, and ensures the program provides high-quality, evidence-based treatment. The Director supervises and evaluates direct reports and has experience related to accreditation and state licensure. As designated administrator of the Miracles Residential Program, the Director is directly responsible to the licensee for the facility’s maintenance, operation, and management. The position shares on-call responsibilities and may need to respond to emergencies and other situations during and after normal business hours. Work is performed primarily in office, shelter, residential, and service-oriented settings. The environment may include varying noise levels, frequent interruptions, changing indoor conditions, and interaction with clients, visitors, volunteers, vendors, and staff.

Requirements

Bachelor’s degree in a human services field.
Knowledge of and experience working in the substance abuse field.
Three to five years of progressively responsible nonprofit program management experience.
Experience supervising staff and providing supervision and evaluation of direct reports.
Experience working in a crisis setting with individuals and families.
Experience related to accreditation and state licensure.
Knowledge of alcohol and chemical dependency, co-occurring disorders, homelessness, vocational services, and case management.
Skills in program development and evaluation, organizational skills, and public speaking.
Strong written and verbal communication skills.
Ability to maintain a high degree of confidentiality and perform time-sensitive work.
Valid driver’s license and proof of insurance.

Responsibilities

Oversee program operations and clinical care in alignment with Miracles Programs and Siena Francis House policies and procedures.
Develop and update policies and procedures as needed.
Recruit program staff in coordination with Human Resources, including posting openings, screening applicants, arranging interviews, and checking references.
Hire, supervise, monitor, train, evaluate, and develop direct-care program staff, including providing orientation and ongoing training.
Ensure the residential treatment program protects and promotes clients’ health, safety, security, and well-being.
Maintain client services and ensure service documentation complies with state and federal guidelines.
Ensure compliance with state and federal contracts.
Provide regular supervision and support to assigned program staff.
Collect and monitor data needed for reports.
Lead and participate in quality-improvement teams and workgroups; complete monthly and quarterly reports for quality improvement, grants, and audits.
Develop, update, and complete forms for program needs.
Monitor deadlines for reports, projects, and tasks.
Coordinate and schedule meetings and prepare agendas.
Manage electronic client files and databases, develop chart-quality standards, and conduct audits.
Manage program schedules, reports, and outcomes.
Coordinate with the management team to support communication and coordination across programs.
Evaluate programs and workflows continuously and initiate process improvements.
Represent Siena Francis House with community stakeholder groups.
Collaborate with program staff, agency staff, and leadership to achieve program and agency goals.
Network with community providers and agency programs to help clients access resources and promote Siena Francis House.
Assist the Chief Program Officer and Grant Writer with researching funding opportunities and writing grant applications.
Share on-call responsibilities and respond to emergencies and other situations during and after normal business hours.
Implement the agency policy for management of suspected abuse, assault, and neglect, including ensuring investigations are completed and measures are taken to prevent abuse and neglect and protect clients.
Perform other duties as assigned.