MIPPAA Coordinator - Temporary

Oklahoma Human Services•Oklahoma City, OK

10d•$21 - $21

About The Position

The MIPPAA Coordinator screens Medicare beneficiaries for eligibility for the Low-Income Subsidy (LIS) and Medicare Savings Programs (MSP), including QMB, SLMB, and QI. The coordinator helps eligible individuals complete and submit applications, follows up on pending applications, explains approval outcomes, and shares information about Medicare preventive services and wellness benefits. The position refers clients needing plan comparisons or enrollment counseling to the Oklahoma Medicare Assistance Program (SHIP) and connects them with other local resources. The coordinator plans and attends community outreach events, builds relationships with community organizations and service providers, and records client contacts, applications, and outreach activity in the STARS reporting system and program spreadsheets. The role requires protecting confidential client information, completing required MIPPA and Medicare training, and managing a varied workload independently while collaborating with the team and supervisor. This is a temporary contract position that may be located anywhere in Oklahoma. Job-related travel is occasional. The position requires a valid driver’s license and valid car insurance. Telework requires stable, reliable home internet that is not a hotspot; otherwise, the employee must work from an Oklahoma Human Services office. The role may involve occasional evening or weekend events and frequently lifting up to 15 pounds to transport a computer.

Requirements

High school diploma or equivalent.
At least one year of experience in outreach, customer service, case management, benefits enrollment, or a related human services field.
Clear, patient communication with older adults, people with disabilities, and caregivers, including over the phone.
Strong organizational skills and accurate data entry.
Comfort using computers, online applications, Microsoft Office, and databases.
Valid driver’s license, valid car insurance as an insured driver, and ability to travel.
Ability to attend occasional evening or weekend events.
Ability to frequently lift up to 15 pounds to transport a computer.
Stable and reliable home internet, not a hotspot, for telework; otherwise, must work from an Oklahoma Human Services office.

Nice To Haves

Bachelor’s degree in social work, public health, gerontology, or a related field.
Knowledge of Medicare, Medicaid, LIS, or MSP.
Experience working with community partners or coalitions.
Bilingual in English and Spanish or another language common in the region.
Familiarity with community resources and partnerships.

Responsibilities

Screen Medicare beneficiaries by phone, in person, and at community events for LIS and MSP eligibility, including QMB, SLMB, and QI.
Help eligible individuals complete and submit LIS applications through the Social Security Administration and MSP applications through the state.
Follow up on pending applications, help clients respond to requests for additional information, and explain the cost implications of approval.
Share information about Medicare preventive services and wellness benefits during outreach contacts.
Refer clients who need plan comparisons or enrollment counseling to the Oklahoma Medicare Assistance Program (SHIP) and connect clients with other local resources as needed.
Plan and attend outreach events at senior centers, health fairs, pharmacies, clinics, churches, libraries, food pantries, and similar locations.
Build working relationships with Area Agencies on Aging, Aging and Disability Resource Centers, health care providers, and other community partners to increase referrals.
Accurately record client contacts, applications, and outreach events in the STARS reporting system and program spreadsheets within required timeframes.
Protect client personal and health information in accordance with HIPAA and agency confidentiality rules.
Complete required MIPPA and Medicare training and share learned information with the team.
Manage a varied workload independently while working closely with team members and the supervisor.