Mining - Product Support Representative

Wajax • Prince George, BC

17d • Onsite

About The Position

Play an integral role in the support and sales process as an outside Mining
Product Support Representative. Build your business by building strong customer
relationships, answering product and service questions, and suggesting
information about other products and services that Wajax provides. You will work
closely with other members of the Wajax team to provide expert knowledge,
advice, and product solutions for a comprehensive customer experience.

Develop and build new customer opportunities within a defined sales territory
through development and execution of a Strategic Sales Plan. Obtain vast
knowledge of Wajax’s Product Offerings to provide expert knowledge, advice, and
product solutions for client needs.

Requirements

• College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic
• 2-3 years related experience in sales, marketing, or equivalent business experience.
• Must possess a valid driver’s license.

Nice To Haves

• Knowledge of heavy equipment and Mining Industry is an asset
• IMPACT selling process

Responsibilities

• Develop a deep understanding of customer applications and business.
• Invest in customer relationships in a defined customer account list.
• Consult with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance with delivery times.
• Conduct outside sales calls to various Mine sites throughout Territory.
• Identify opportunities to upsell and cross-sell.
• Provide customer feedback.
• Identify and resolve customer concerns in a timely manner.
• Address phone and email inquiries.
• Meet and exceed established sales targets as determined on a monthly/annual basis.

Benefits

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree