Product Support Representative

Monroe Tractor•Buffalo, NY

1d•Onsite

About The Position

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, they pride themselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since their founding in 1951, the industries they serve have been transformed by technologies, equipment, and capabilities undreamed of decades ago, but the people they serve haven’t changed, and neither has the company, which is still a family-owned business. The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. This role requires establishing long-lasting customer relationships while offering parts and service support to make Monroe Tractor a one-stop shop for all equipment needs.

Requirements

Prior experience in the heavy equipment construction and/or agriculture industry.
Previous sales experience is required.
Strong independent work ethic.
Able to work within a team environment to achieve individual as well as branch goals.
Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.
Clear and concise communications.
A strong sense of urgency, managing time well.
Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

Assist customers by asking questions and listening carefully to their responses.
Explain product performance, application, and benefits to customers.
Resolve customer product issues.
Address any customer complaints or concerns and come up with acceptable solutions.
Successfully increase profit and productivity in parts and service market shares.