Product Support Representative- PSR

LINDER INDUSTRIAL MACHINERY CO•Bealeton, VA

2h•Onsite

About The Position

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Requirements

Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
Proficient computer skills
Skilled in developing inter-personal relationships
General knowledge of maintenance, repair, parts department functions, sales, and customer needs
Mechanical aptitude and experience in heavy equipment industry required
Excellent verbal and written communication skills

Responsibilities

Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
Prepare and present Parts and Service quotations for customers
Conduct after-sales visit
Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
Conduct routine machine visits completing 50-point walk around inspection and present to customers
Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
Maintain DAILY call reports on CRM
Develop strong working relationship with mainline salesperson in assigned territory to form a strong support team for customers
Other tasks as requested by manager