Mini Bar Attendant
Starwood Hotels•Austin, TX
•Onsite
About The Position
The Minibar Attendant is responsible for managing and maintaining the in-room minibar program to ensure a seamless, accurate, and elevated guest experience. This role focuses on inventory control, cleanliness, accuracy of charges, and attentive guest service while upholding the luxury standards and service culture of 1 Hotels.
Requirements
- Previous hospitality, minibar, housekeeping, or inventory experience preferred
- Strong attention to detail and accuracy, particularly with inventory and financial postings
- Basic computer skills and ability to use handheld devices and inventory software
- Excellent guest service and communication skills
- Ability to work independently and manage time effectively
- Physical ability to stand, walk, bend, reach, and lift up to 25 pounds throughout the shift
- Ability to maneuver carts and work in confined spaces, including guest rooms and service corridors
- Flexible schedule, including weekends and holidays, as business needs require
- Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel
Responsibilities
- Inventory in-room minibars, accessories, and promotional materials, replenishing items as needed
- Maintain the cleanliness, organization, and presentation of each minibar according to brand standards
- Utilize handheld devices and minibar software to accurately record inventory and sales
- Monitor product availability, expiration dates, and stock levels to prevent shortages or expired items
- Prepare and organize minibar restocking carts prior to service rounds
- Transport carts efficiently to assigned floors and guest rooms scheduled for minibar service
- Ensure accurate posting of minibar charges to guest folios in accordance with hotel procedures
- Respond promptly and courteously to guest requests related to minibar items or inquiries
- Communicate discrepancies, maintenance issues, or operational concerns to management in a timely manner
- Coordinate with Housekeeping and Front Office teams to ensure rooms are ready for minibar service
- Handle minibar products and hotel assets with care to prevent loss or damage
- Maintain accurate records and documentation related to minibar operations
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
- Ensure compliance with hotel policies, procedures, and standards with self and colleagues
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
- Perform other reasonable job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
