MineStar Performance Manager
About The Position
The MineStar Performance Manager works within Caterpillar’s MineStar Performance Center to optimize MineStar Fleet and Command for Hauling performance across the region. The role supports both staffed and autonomous mining operations, partnering with customers, dealers, and internal teams to improve safety, efficiency, and operational excellence using data, assessments, and performance tools. The position combines office-based work with exposure to diverse mine sites and serves as a MineStar subject matter expert, supporting customer performance and contributing to product improvement. The primary work location is Phoenix, Arizona, with on-site work required five days a week. Travel may be approximately 25–50% to Caterpillar offices and remote mine locations. Domestic relocation assistance is available; visa sponsorship and international assignment transfers are not available.
Requirements
- Extensive experience in surface mining operations.
- Advanced knowledge of MineStar Fleet, Command for Hauling, or other mining technologies.
- Deep understanding of operational excellence and mining processes.
- Ability to apply performance improvement methodologies to diagnose complex operational, technical, or process-driven challenges.
- Comfort working across data analysis, coding, validation, documentation, coaching, and project management.
- Exceptional interpersonal and communication skills across frontline, technical, and leadership audiences.
- Ability to build relationships and influence customer decision-making through credibility, insight, and clear articulation of value.
- Strong personal safety culture and ability to influence and reinforce safe behaviors across mine sites.
- Commitment to expanding expertise across additional MineStar applications and related technologies.
Nice To Haves
- Degree in Mining Engineering, Mechanical Engineering, Data Science/Analytics, or IT.
- Extensive experience working in conventional or autonomous surface mining operations.
- Experience with mining technology systems or heavy mining equipment.
- Knowledge of French or Spanish.
- Professional Engineer designation or ability to register as a Professional Engineer.
Responsibilities
- Serve as a subject matter expert supporting safe and effective MineStar Fleet and Command for Hauling performance for customers.
- Lead and deliver site assessments, continuous improvement initiatives, and performance tool implementations.
- Apply performance methodologies and tools to define, measure, analyze, improve, and control performance for MineStar applications.
- Coach and mentor Caterpillar teams, dealers, and mining customers.
- Advise customers on operational best practices and continuous improvement opportunities.
- Maintain and update operational documentation to reflect best practices and performance insights.
- Collaborate with internal product, engineering, and support teams to enhance technology offerings.
- Support contractual and non-contractual customer performance commitments.
- Promote safe work practices across diverse mine sites.
- Act as a trusted escalation point for complex field challenges, collaborating with customers and internal teams to resolve issues.
- Support change management and customer adoption of continuous improvement.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan, including vacation, holidays, and volunteer time
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Domestic relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
