Milieu Manager

AltaPointe Health•Daphne, AL

About The Position

The Milieu Manager supports the safety, therapeutic environment, and daily operations of a behavioral health unit. The role orients new admissions, contributes observations and recommendations to consumer treatment and discharge planning, monitors progress, communicates with consumers, families, referral sources, and team members, and helps facilitate groups and program activities. The position supervises behavioral aides and certified nursing assistants in collaboration with nursing staff, supports employee orientation and training, monitors staff rounds, positioning, breaks, lunches, and assigned duties, and helps maintain unit schedules and cleanliness. The Milieu Manager assists nursing staff as assigned, supports consumers with activities of daily living as appropriate to their individual plans, and helps ensure continuous supervision and safety. The role also handles assigned documentation, clerical and administrative tasks, training, meetings, and performance improvement activities while following facility policies, ethical standards, and service expectations.

Requirements

Minimum age of 23.
Previous relevant work experience in a mental health field, preferably with children or adolescents.
Valid driver license in the state of residence, meeting applicable age requirements for driving and providing proof of liability insurance.
Knowledge of psychiatric disorders.
Knowledge of consumer growth and development across intellectual, emotional, spiritual, and physical aspects.
Knowledge of cultural diversity.
Knowledge of behavior management, crisis intervention, and interventions for acute psychotic and non-violent consumers.
Knowledge of educational methods for consumers with severe and persistent psychiatric disorders.
Knowledge of psychiatric rehabilitation principles.
Subject matter expertise in MindSet and the ability to demonstrate its techniques correctly.

Nice To Haves

Bachelor’s degree in a related mental health field.
Previous supervisory experience.

Responsibilities

Orient new admissions to the unit, including schedules, meal times, activities, and relevant areas of the unit.
Participate in program planning by identifying consumers’ problems, needs, and strengths; recommend plan modifications based on observations and provide input into discharge planning.
Monitor consumers’ progress and communicate relevant behavioral information to team members, consumers, families, and referral sources.
Co-facilitate didactic, educational, and community groups; encourage participation and supervise consumers’ safety and involvement in the program.
Provide input during shift reports.
Supervise behavioral aides and certified nursing assistants in collaboration with unit nurses and nurse coordinators; assist with onboarding, training, and mentoring new employees.
Monitor staff compliance with ObservSmart rounds and notify the Nurse Coordinator about related issues or technical difficulties.
Ensure consumer belongings are packed and documented accurately for discharge, overseeing delegated work and ensuring consumers receive all belongings.
Monitor and adjust staff positioning in the milieu to support patient safety and report issues to the unit nurse or Nurse Coordinator.
Monitor staff adherence to breaks, lunches, and daily assignments; provide relief as needed in collaboration with nursing staff.
Conduct daily environmental rounds and address identified issues.
Attend mandatory training and meetings or seek out information when unable to attend.
Help maintain a therapeutic milieu, using positive reinforcement and appropriate natural and logical consequences.
Provide assigned assistance to nursing staff and maintain a safe, orderly environment.
Collaborate with the Nurse Coordinator and others on milieu challenges, clinical goals, and daily milieu management.
Assist consumers with activities of daily living when consistent with their individual plans, needs, age, and developmental level.
Maintain continuous appropriate supervision of consumers and secure proper relief before leaving coverage.
Ensure unit schedules are followed and recognize, de-escalate, and resolve crisis situations.
Apply MindSet according to AltaPointe policies and procedures.
Work with consumers and staff to maintain cleanliness in consumer rooms and common areas; supervise and delegate housekeeping duties as needed.
Provide relevant input into daily staff delegation.
Carry out assigned clerical and administrative duties.
Seek supervision and consultation as needed, accept suggestions for improvement, develop skills, and provide feedback to the supervisor.
Document consumer problems, treatment goals addressed, and services promptly, clearly, concisely, and legibly according to policy.
Treat consumers, visitors, and coworkers with dignity, compassion, courtesy, and respect; maintain privacy and confidentiality and assist consumers and visitors as needed.
Participate in performance improvement activities and required committees; complete assigned tasks on time and follow AltaPointe policies and procedures.
Attend appropriate in-service training and workshops and perform additional duties as assigned.