Milieu Manager

UHS•Tequesta, FL

About The Position

The Milieu Manager oversees the milieu of assigned units at Sandy Pines, a 149-bed residential psychiatric facility serving children and adolescents ages 5 to 17. The role supports youth and guides Mental Health Technician (MHT) staff in creating a positive, motivating, trauma-informed treatment environment. It provides administrative oversight of Lead MHTs and MHTs, including staff supervision, training, role modeling, and ensuring accurate and timely written documentation. The manager also assists the Charge Nurse in organizing and monitoring resident care, supports teamwork and agency initiatives, and promotes a positive work environment and service excellence. The position includes coaching and developing direct care staff, supporting identification of youth who may need behavioral treatment plans, and providing leadership during crisis interventions. The Milieu Manager responds calmly to crises, uses trained and approved de-escalation and intervention methods, and ensures restraints and seclusions follow training, policy, and applicable requirements. The role also involves staff performance evaluations and documentation of supervision, coaching, conversations, and disciplinary actions.

Requirements

At least 2 years of experience working with children and adolescents; experience in a psychiatric residential environment is preferred.
Master's degree.
CPR, HWC, and Verbal De-escalation certification.
Ability to lift up to 25 pounds.

Nice To Haves

Experience in a psychiatric residential environment.

Responsibilities

Manage the milieu of assigned unit(s) and oversee Lead Mental Health Technicians and Mental Health Technicians.
Support youth and guide staff in creating a positive and motivating treatment environment using trauma-informed care.
Provide administrative oversight to MHT staff and ensure written documentation is completed accurately and promptly.
Teach and role model skills, supervise and train staff, and support staff professional growth and development.
Assist the Charge Nurse in organizing and monitoring resident care.
Provide one-to-one supervision and one-on-one and group coaching for direct care staff.
Support staff in identifying youth who may need behavioral treatment plans.
Help staff understand their roles and responsibilities and work with the management team to problem-solve personnel concerns.
Hold Lead and MHT staff accountable and provide redirection, guidance, and coaching when needed.
Document supervision, records of conversation, coaching, and progressive disciplinary actions as appropriate.
Lead during crisis interventions, respond calmly, and use trained and approved verbal and physical intervention methods to de-escalate and maintain safety.
Ensure restraints and seclusions are conducted appropriately according to training, policy, and FAC.
Write and deliver 30-, 60-, and 90-day and annual staff performance evaluations, and provide coaching and disciplinary actions.
Support agency initiatives and changes to policies and processes, promote teamwork, and contribute to a positive work environment.
Demonstrate service excellence and professionalism in interactions with staff, patients, visitors, and throughout facility operations.