Milieu Coordinator - Bilingual English/Spanish

Evergreen Treatment Services•Seattle, WA

18h•Onsite

About The Position

The Milieu Coordinator is part of Evergreen Treatment Services’ REACH Integrated Care team. The role welcomes clients into the REACH Milieu space, connects them with requested services and resources, and helps maintain a safe, therapeutic, hospitable environment. The coordinator builds relationships and community by providing patient-centered services grounded in harm reduction, motivational interviewing, therapeutic verbal de-escalation, and trauma-informed care. The position works collaboratively with ETS staff and requires independent judgment, creative thinking, strong interpersonal skills, conflict resolution, attention to detail, and the ability to manage client flow and safety. The coordinator serves Spanish-speaking clients as the point person on the REACH Hospitality & Engagement team and supports the organization’s work to improve community health and safety while addressing substance use, homelessness, racial inequity, and systems of harm. The role is based at the Seattle–Belltown location and has a stated schedule of 8:00 a.m.–5:00 p.m. Compensation is $78,500–$92,500. New hires are typically placed near the base of the salary range; employees may also be eligible for an additional $1,000 for qualifying bilingual or multilingual proficiency and/or $1,000 for qualifying advanced educational credentials.

Requirements

Bilingual in Spanish and English, with at least the ability to understand and make oneself understood to Spanish-speaking individuals.
High school diploma or equivalent.
At least two years of experience in work related to social work or outreach programs.
Understanding of racial justice and social equity, and commitment to helping create an equitable environment for clients, patients, and staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from diverse ethnic, socioeconomic, and cultural backgrounds.
Ability to work agreed-upon shifts.
Ability to prioritize personal and staff workloads and activities, supervise others, and follow through on tasks in a timely manner.
Ability to handle multiple tasks and switch between tasks quickly.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem-solving.
Strong interpersonal skills and verbal and written communication skills.
Organizational skills and ability to prioritize workload, work independently, and complete tasks efficiently and on time.
Flexibility as a team player and excellent attention to detail.
Ability to maintain confidentiality and use discretion with sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy, including basic knowledge of Microsoft Office Suite, and initiative in keeping current with technological changes.
Ability to perform the listed physical activities, including occasional lifting or moving of up to 30 pounds.
Ability to work in conditions that may involve exposure to illicit drug residues, fumes, biohazardous materials, and bloodborne pathogens; ETS provides training and has policies and procedures to address exposure risks.

Nice To Haves

Undergraduate degree highly desirable.
Academic training in social services highly desirable.
Experience providing services to people with substance use disorders from a harm reduction perspective preferred.
Experience with case management, homelessness, and co-occurring disorders highly desirable.

Responsibilities

Help ETS carry out its mission by working with staff to develop approaches to community health and safety that address substance use and homelessness.
Assist with the organization-wide initiative to reimagine community interconnectedness and address organizational and societal influences of white supremacy and settler colonialism.
Welcome clients into the ETS space and help create a safe, therapeutic, hospitable environment.
Serve as the REACH Hospitality & Engagement team’s point person for milieu services for Spanish-speaking clients.
Develop rapport and trusting relationships through respectful, person-centered engagement.
Orient new clients to the space and facilitate client flow in and out of it.
Monitor client activity in the drop-in space and on ETS property, proactively addressing safety risks and program rule violations.
Submit incident reports and other relevant documentation when appropriate.
Monitor and report hazardous materials and conditions.
Maintain high standards of integrity and confidentiality, including compliance with 42 CFR Part 2 and HIPAA.
Complete Markham opening and closing procedures and conduct bathroom checks.
Help receive and stock supply shipments for the Belltown location.
Assist police, fire, EMS, and other emergency service providers responding on ETS property.
Respond to facility security, duress, fire, and intrusion alarm activations.
Help implement systems to support clients experiencing behavioral issues in the milieu space.
Support large client events and activities.
Operate oversized RV-style vehicles as needed.
Attend ETS team meetings and other required meetings.

Benefits

Medical and dental benefits, with voluntary vision benefits.
403(b) retirement plan with employer match starting at 2% after one year, and Roth IRA.
Basic life and AD&D coverage.
Flexible spending accounts for health and dependent care.
Employee Assistance Program.
Voluntary long-term disability coverage.
Vacation: two weeks per year, available after six months.
Sick leave: 24 days per year, available after 30 days.
Mental health leave: 12 days per year, available after 30 days.
12 holidays per year and one floating holiday per year.