Milieu Coordinator - Bilingual English/Spanish

Evergreen Treatment Services & REACH•Seattle, WA

18h•$78,500 - $92,500•Onsite

About The Position

The Milieu Coordinator is part of Evergreen Treatment Services’ REACH Integrated Care team. The role welcomes clients into the REACH milieu space and connects them with services and resources, while helping maintain a safe, therapeutic, hospitable environment. The Coordinator builds relationships and community through patient-centered, harm-reduction-oriented engagement, motivational interviewing, therapeutic verbal de-escalation, and trauma-informed care. This highly independent position calls for creative thinking, strong interpersonal and conflict-resolution skills, and the ability to proactively address challenging behaviors and potential safety concerns. The Coordinator collaborates with ETS staff to coordinate services, support client flow, and help clients feel respected and connected to resources that can improve their quality of life. The position serves Spanish-speaking clients as a point person on the REACH Hospitality & Engagement team. The role is based at the Seattle-Belltown location and lists a schedule of 8:00 a.m. to 5:00 p.m. The posted salary range is $78,500–$92,500. New hires typically start near the base of the range; qualifying bilingual or multilingual proficiency and/or advanced educational credentials may qualify for an additional $1,000 each.

Requirements

Bilingual in Spanish and English, with at least the ability to understand and make oneself understood to Spanish-speaking individuals.
High school diploma or equivalent.
At least two years of experience in work related to social work or outreach programs.
Understanding of racial justice and social equity, and commitment to helping create an equitable environment for ETS clients, patients, and staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from diverse ethnic, socioeconomic, and cultural backgrounds.
Ability to work agreed-upon shifts.
Ability to prioritize workload and activities, supervise others, and follow through on assigned tasks in a timely manner.
Ability to handle multiple tasks and switch between them quickly.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem-solving.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational and prioritization skills, and ability to work independently and complete tasks efficiently and on time.
Flexibility as a team player and excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy, basic knowledge of Microsoft Office Suite, and initiative in keeping current with technological change.
Ability to meet the physical requirements of the role, including occasionally lifting or moving up to 30 pounds.
Ability to work in an environment with potential exposure to illicit drug residues, fumes, biohazardous materials, and bloodborne pathogens; ETS provides bloodborne-pathogen training and has relevant policies and procedures.

Nice To Haves

Undergraduate degree.
Academic training in social services.
Experience providing services to people with addictions from a harm-reduction perspective.
Experience with case management, homelessness, and co-occurring disorders.

Responsibilities

Work with staff to support ETS’s mission of transforming systems of harm and inequity and improving community health and safety in response to substance use and homelessness.
Assist with the organization-wide initiative to reimagine community interconnectedness and address aspects of society and organizational culture shaped by white supremacy and settler colonialism.
Welcome clients into ETS spaces and help create a safe, therapeutic environment.
Serve as the REACH Hospitality & Engagement team’s point person for milieu services for Spanish-speaking clients.
Develop rapport and trusting relationships with clients through respectful, person-centered engagement.
Orient new clients to the space and facilitate client flow while maintaining a hospitable and friendly demeanor.
Monitor client activity in the drop-in space and on ETS property to address potential safety risks or program-rule violations.
Submit incident reports and other relevant documentation when appropriate.
Monitor and report hazardous materials and conditions.
Maintain confidentiality, including compliance with 42 CFR Part 2 and HIPAA requirements.
Complete Markham opening and closing procedures.
Conduct bathroom checks.
Assist with receiving and stocking supply shipments at the Belltown location.
Assist police, fire, EMS, and other emergency service providers responding to or working on ETS property.
Respond to facility alarm activations, including security, duress, fire, and intrusion alarms.
Help implement systems to support clients experiencing behavioral issues in the milieu space.
Help support large client events and activities.
Operate oversized RV-style vehicles as needed.
Attend ETS team meetings and other required meetings.
Perform other duties and responsibilities that may be assigned.

Benefits

Medical and dental benefits, with voluntary vision benefits.
403(b) retirement plan with employer match starting at 2% after one year, and a Roth IRA.
Basic life and AD&D coverage.
Flexible spending accounts for health and dependent care.
Employee Assistance Program.
Voluntary long-term disability coverage.
Vacation: two weeks per year, available after six months.
Sick leave: 24 days per year, available after 30 days.
Mental health leave: 12 days per year, available after 30 days.
12 holidays per year and one floating holiday per year.