Midrange Batch Analyst - Production Operations Specialist II
About The Position
At Bank of America, this position is responsible for being the first point of contact for requests and service failure incidents and maintaining stability for a portfolio of applications. The role documents or modifies knowledge, investigates and identifies incidents, mitigates impacts, participates in triages, and works with technology teams to resolve issues. It follows well-defined Standard Operating Procedures and partners with experts to improve service levels through changes to monitoring, alerting, and configuration. The role is responsible for executing, monitoring, and supporting batch cycles across multiple test environments, triaging batch failures, and ensuring cycles meet service-level agreements. It communicates with leadership, peers, application teams, and onshore and offshore teammates, and provides leadership to other team members. The position has no direct reports but may influence and direct team activities for special initiatives or projects. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The role is based at the listed Jersey City or Pennington, New Jersey locations, is first shift, and has a 40-hour workweek. The stated annual salary range is $88,900 to $143,300, with offers based on experience, education, and skill set. The role is eligible for a discretionary annual incentive and benefits, including paid time off.
Requirements
- Application development and/or production L2/L3 support experience.
- Strong triage and issue-resolution skills.
- Ability to manage time effectively and handle multiple tasks and deliverables simultaneously.
- Experience or ability to work in a highly integrated, fast-paced, high-volume environment.
- Ability to learn and adapt quickly to application and technology changes.
- Ability to work in cross-functional and multi-location teams.
- Good communication skills.
- Ability to work well with team members.
- Experience with Autosys and JIL.
- Experience with Unix commands and Unix shell scripting.
- Experience with ETL/DataStage.
- Experience with Hadoop.
- Experience with MEMSQL.
- RDBMS and SQL experience with Oracle, DB2, and Vertica.
- Experience with NDM and FTP.
Nice To Haves
- Financial industry experience.
- Good understanding of SDLC concepts.
- JCL/PROCs.
- CA7.
- TSO/ISPF, SDSF, and SAR.
- ISPW.
- File Manager, BMC, and QMF.
- Working knowledge of Microsoft Office Excel, Word, Outlook, and Project.
- Experience with automation scripts such as REXX, CLIST, and EZYTRIEVE.
- Skills listed: Adaptability, Analytical Thinking, Influence, Production Support, Risk Management, Automation, Collaboration, Result Orientation, Solution Delivery Process, Solution Design, Business Acumen, DevOps Practices, Innovative Thinking, Project Management, and Stakeholder Management.
Responsibilities
- Monitor and support application components and business-critical infrastructure, respond to production alerts, and resolve issues before customer service is interrupted.
- Fulfill requests from users, operations, auditors, and regulators within service-level agreements, and improve operations through process improvements and monitoring development.
- Onboard monitoring tools and applications in access systems of record to research potential incidents, meet user requirements and service changes, and identify and implement automation opportunities with architects and engineers.
- Communicate status updates and technical details, including infrastructure, application and client impact, and component points of failure, to management; report on environment and incident status in operational meetings.
- Perform environment routing and cycling, implement splash pages, and work with development teams on auto provisioning, straight-through revocation (STR), and straight-through processing (STP).
- Manage aged revocation monitoring to identify and fix defects in applications and systems of record.
- Prepare technical documentation and troubleshooting procedures to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalation.
- Execute, monitor, and support batch cycles across multiple test environments.
- Triage batch failures promptly and escalate or work with application and technology teams to resolve them.
- Ensure batch cycles meet service-level agreements.
- Communicate effectively with leadership, peers, and application teams.
- Provide leadership to other team members, both onshore and offshore.
- Follow standards and procedures for technical and change implementation.
- Identify and implement process improvements, address potential risks, and increase efficiency.
Benefits
- Industry-leading benefits; specific benefit details are not listed.
- Paid time off.
- Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business and/or group contributions, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
