Midrange Batch Analyst - Production Operations Specialist II

Bank of America•Plano, TX

11d•Onsite

About The Position

The Midrange Batch Analyst is responsible for batch execution, monitoring, and support across multiple test environments, as well as maintaining stability for a portfolio of applications. The role is a first point of contact for requests and service-failure incidents, follows established standard operating procedures, investigates and triages incidents, mitigates impacts, and partners with technology and application teams to resolve issues. The analyst ensures batch cycles meet service-level agreements and communicates technical details and status to leadership, peers, and application teams. The position monitors application components and infrastructure, responds to production alerts, fulfills user and operational requests, and supports service improvements through monitoring development, automation, and process changes. It also involves preparing technical documentation and troubleshooting procedures, supporting environment routing and cycling, and identifying application or system defects and operational risks. The role has no direct reports but provides leadership and direction to onshore and offshore teammates and may influence team activities for initiatives and projects. This is a first-shift role with 40 hours per week. Bank of America describes an in-office culture, with flexibility based on role-specific responsibilities and business needs. The listed work locations are Jersey City and Pennington, New Jersey.

Requirements

Application development and/or production L2/L3 support experience.
Strong triage and issue-resolution skills.
Ability to manage time effectively and handle multiple tasks and deliverables simultaneously.
Experience working in, or ability to work in, a highly integrated, fast-paced, high-volume environment.
Ability to learn and adapt quickly to application and technology changes.
Ability to work in cross-functional and multi-location teams.
Good communication skills and ability to work well with team members.
Experience with Autosys and JIL.
Experience with Unix commands and Unix shell scripting.
Experience with ETL/DataStage, Hadoop, and MEMSQL.
RDBMS and SQL experience with Oracle, DB2, and Vertica.
Experience with NDM and FTP.

Nice To Haves

Financial industry experience.
Good understanding of SDLC concepts.
Experience with JCL/PROCs, CA7, TSO/ISPF, SDSF, SAR, ISPW, File Manager, BMC, and QMF.
Working knowledge of Microsoft Office Excel, Word, Outlook, and Project.
Experience with automation scripts such as REXX, CLIST, and EZYTRIEVE.

Responsibilities

Monitor and support application components and business-critical infrastructure, respond to production alerts, and resolve issues before customer service is interrupted.
Execute, monitor, and support batch cycles across multiple test environments; triage batch failures promptly and coordinate resolution with application and technology teams.
Ensure batch cycles meet service-level agreements.
Fulfill requests from users, operations, auditors, and regulators within service-level agreements.
Onboard monitoring tools and applications in access systems of record to research potential production incidents and meet user requirements and service changes.
Identify and implement automation opportunities in partnership with architects and engineers.
Communicate status updates and technical details, including infrastructure, application and client impact, and component points of failure, to management and other stakeholders.
Provide reporting on environment and incident status in operational meetings.
Perform environment routing and cycling and implement splash pages.
Work with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP).
Manage aged revocation monitoring to identify and fix defects in applications and systems of record.
Prepare technical documentation and troubleshooting procedures to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalation.
Provide leadership to other team members, both onshore and offshore, and influence team activities related to special initiatives and projects.
Follow standards and procedures for technical work and change implementation.
Identify and implement process improvements, potential risk mitigations, and efficiency gains.