Middle Live Account Manager

EveryMatrix•Malta, MT

14d

About The Position

EveryMatrix is a B2B SaaS provider delivering iGaming software, content, and services. EM Live is seeking a commercially minded, mid-level Account Manager to build strong customer relationships and help partners maximise the value of its live casino offering. The role is based in Malta and suits someone who understands the live gaming provider landscape, takes ownership, and is motivated to grow accounts through insight, responsiveness, and consistent execution. The successful candidate will bring at least three years of relevant industry experience and a proactive mindset. They will work confidently with customers and internal teams, develop their product and market knowledge, and contribute to EM Live’s continued growth. The role involves account development, commercial planning, performance analysis, customer promotions, and coordination of customer launches and related activity.

Requirements

At least three years of account management, commercial, or partner-facing experience with a live gaming provider.
Practical understanding of live casino products, operator needs, commercial models, and the wider online gaming ecosystem.
Ability to manage customer relationships, prioritise competing demands, and follow through on commitments.
Strong written and verbal communication skills, including confidence leading customer meetings and business reviews.
Commercial awareness and comfort using performance data to identify opportunities and recommend actions.
Collaborative working style and ability to influence internal stakeholders without direct authority.
Strong organisation, attention to detail, and a disciplined approach to forecasting and account planning.
Demonstrated experience and practical knowledge of site positioning, including optimising live casino visibility and placement within operator lobbies.
Hands-on experience planning, running, and reviewing customer promotions that support engagement and revenue growth.

Nice To Haves

Experience supporting live casino launches, integrations, dedicated tables, or branded environments.
Experience working across multiple countries, cultures, or customer segments.
Turkish language skills.

Responsibilities

Own and develop a portfolio of EM Live customers, serving as their primary commercial contact.
Build trusted relationships with customer stakeholders and understand their objectives, priorities, and challenges.
Create and execute account plans to support retention, revenue growth, product adoption, and long-term partnership value.
Identify upsell and cross-sell opportunities across EM Live products, tables, markets, and promotional initiatives.
Monitor account performance, player and market trends, and commercial indicators, translating insights into customer recommendations.
Lead regular business reviews and provide accurate updates on performance, opportunities, risks, and agreed actions.
Coordinate with commercial, product, operations, marketing, and technical teams to deliver for customers.
Work with customers to optimise EM Live site positioning, visibility, and placement across casino lobbies and promotional areas.
Plan, coordinate, and evaluate customer promotions to drive awareness, engagement, and commercial performance.
Support launches, integrations, and new-market activity while keeping stakeholders informed and aligned.
Maintain accurate account records, commercial forecasts, opportunities, and next steps in relevant systems.
Stay informed about the live casino market, competitor activity, and emerging customer needs.

Benefits

Annual leave allowance that increases with tenure.
Private medical subscription.
Three sick leave days per year without requiring a doctor's note.
Access to Udemy for Business and LinkedIn Learning, plus a budget for external training.
Gym membership.
Meal allowance.
21 weeks of paid maternity leave, with the flexibility to work from home full-time until the child turns one.
Four weeks of paternity leave, with the flexibility to work from home full-time until the child is 13 weeks old.
Office parking.
On-site massages.
Team-building activities in various locations.
Office space with a pool.