Mid-Market Customer Success Manager – North America & LATAM (Bilingual)

Canva • Austin, TX

45d • Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling, and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course, with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success.

Requirements

• 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets.
• Owned a book of business and can speak to your retention and growth results with specificity.
• Think like a business owner. You don't just manage relationships, you manage revenue.
• Proactively identify growth levers, negotiate strategically, and aren't afraid of commercial accountability.
• Lead with curiosity. You ask the right questions, connect product value to business outcomes, and position yourself as an indispensable partner rather than a reactive resource.
• Professional fluency in Spanish and/or Portuguese is strongly preferred.
• Experience working with customers in Latin America and an understanding of regional business culture, buying dynamics, and compliance considerations.
• Build genuine trust at every level.
• Skilled at multi-threading, navigating complex org structures, and developing executive-level credibility that creates lasting partnerships across cultures and time zones.
• Use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders.
• Resourceful, self-starting, and action-oriented.
• Communicate with passion and precision.
• Can rally cross-functional teams, present to executives, and tailor your message to any audience, in any language your customers speak.
• Build rapport through authenticity.
• Willing to challenge your own assumptions, seek feedback, and continuously improve.
• Operate with transparency and earn trust by doing what you say you'll do.

Nice To Haves

• Professional fluency in Spanish and/or Portuguese is strongly preferred.
• You bring experience working with customers in Latin America and an understanding of regional business culture, buying dynamics, and compliance considerations.

Responsibilities

• Lead the post-sale relationship for your US Mid-Market and LATAM accounts across the full customer journey, including onboarding, training, adoption, and advocacy.
• Build a deep understanding of your customers' objectives through relationship building and multi-threading.
• Identify growth opportunities within existing accounts through forecasting, and partner closely with your account team to renew and expand them.
• Serve as a go-to resource for LATAM account engagement, bringing cultural awareness, language skills, and knowledge of regional business practices to the broader team.
• Work closely with cross-functional teams to identify product improvements and ensure that our clients are up to date on the latest features and offerings.

Benefits

• Equity packages
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed