Customer Success Manager (Mid-Market)

Swarmia•New York, NY

1d•$125,000 - $155,000•Hybrid

About The Position

As a member of our Customer Success team, you'll onboard, guide, and support customers as they adopt Swarmia into their daily work. You'll work closely with a small group of experienced Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in the region. Swarmia is designed to be flexible and opinionated, while still adapting to how different engineering teams work. You'll become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams. This is a hybrid role based in New York, with regular in-office collaboration.

Requirements

At least two years of experience in customer success or a similar customer-facing role in B2B SaaS, supporting the onboarding and adoption of technically complex products.
Comfortable owning end to end onboarding that typically runs four to eight weeks, and continuing to drive value throughout the customer lifecycle.
Comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high.
Enjoy building relationships with multiple stakeholders, especially engineering and product leadership.
Experience working closely with Sales, Product, and Engineering to support customer outcomes.
Like going deep on the product and domain, and have done so in a previous role.
Comfortable working with technically complex products and are naturally curious about how things work under the hood.