Customer Success Manager, Mid-Market

Juniper Square•,

1d•$86,000 - $105,000•Hybrid

About The Position

Juniper Square’s Customer Success organization is responsible for onboarding customers, driving usage and adoption of the product, and ensuring customer satisfaction. This is a great opportunity to use relationship management and project management skills to support customers who are transforming the way they do business by using Juniper Square. You will enjoy this role if you enjoy being a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square’s products continue to exceed expectations!

Requirements

5+ years of professional experience and 3+ years in a relevant customer success management role
Experience communicating with clients in written and verbal form
Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
Passion for contributing to the customer's success with a product or service
Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness.
Thrives in a changing and evolving work environment
Bachelor's degree or equivalent years of professional experience

Nice To Haves

Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes.

Responsibilities

Manage a portfolio of 60-75 existing customer accounts
Work with end-users of the product on implementation, onboarding, product adoption, and renewals
Review customer metrics for product adoption, client satisfaction, and customer goals
Develop advanced knowledge of the customer, product, and industry
Contribute to internal projects that improve operational infrastructure
Work with product and engineering teams to create new product features that reflect the voice of our customers
Use AI tools (e.g., Claude) as part of your core CSM workflow so you arrive sharper, faster, and more customer-ready.
Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits.