Mid Market Account Manager

Segra•Charleston, SC

37d

About The Position

The Mid-Market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generating sales uplift revenue in the existing customer base. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives or personnel may be assigned to territories as determined by management or company needs. The MAM will manage daily customer accounts, monitor satisfaction, assist with issue resolution, and pursue additional revenue opportunities.

Requirements

Education: Degree in sales/marketing or related field, equivalent work experience, or a combination thereof.
Experience: At least 5+ years of telecommunications or technology sales experience, including products such as core connectivity, extended connectivity, storage, cloud services, and/or security solutions.
Strong communication skills
Time management skills
Proficiency in Microsoft Office
Ability to design strategic plans to align Segra/UPN products with customer needs
Conduct quarterly account review meetings to ensure provider preference
Problem-solving skills to adapt products and services
Leverage existing relationships for referrals to prospective companies

Nice To Haves

Previous Enterprise level, ILEC-CLEC, or managed services sales experience preferred.
Experience with mid-market and/or major enterprise accounts (sales >~$5 MRC) preferred.
Prior experience with Microsoft Dynamics preferred

Responsibilities

Pursue additional business with existing customers, primarily small to mid-market enterprises (below ~$10k MRC).
Use Microsoft Dynamics or other CRM to manage sales opportunities and provide reporting and forecasting.
Develop proposals using the full suite of Segra/UPN products to win additional business (uplift).
Responsible for new revenue quota and reducing churn/increasing retention.
Maintain customer relationships to reduce churn and maintain revenue base.
Investigate and resolve problems, position additional products within accounts.
Prepare and deliver effective sales presentations to existing customers.
Re-term assigned accounts to ensure retention.
Maintain assigned customer account base.
Update customer and company contacts, presentations, proposals, and sales records.
Submit accurate customer contracts using CRM systems for provisioning.
Coordinate with customers and Sales Engineering to ensure timely product delivery.
Provide ongoing support to ensure customer satisfaction.