Mid-Market Account Manager
About The Position
OnTrac is hiring a Middle-Market Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. The Mid-Market Account Manager plays a critical role in supporting existing customers and driving growth by increasing package volume shipped with OnTrac. This is a long-cycle sales role focused on building strong relationships, ensuring exceptional service, and delivering solutions that meet customer needs. Success in this position requires a proactive approach to account management, operational support, and collaboration with internal teams to maximize territory effectiveness.
Requirements
- Bachelor’s degree or equivalent experience
- 4–8 years of experience in account management or related field
- Strong organizational and communication skills
- Ability to travel up to 25%
Responsibilities
- Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships.
- Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met.
- Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance.
- Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships.
- Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency.
Benefits
- Competitive individual and group benefits
- Medical, Dental, and Vision insurance
- Paid Time Off including Holiday pay
- 401(k) with company match
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
