Mid Market Account Manager

Sorenson Communications•Salt Lake City, UT

21h

About The Position

The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets.

Requirements

Minimum Years of Experience: 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically <1,000 employees)
Experience owning renewals and expansion revenue
Strong forecasting, pipeline management, and CRM skills
Customer-first, growth-oriented mindset
Strong communication and relationship-building abilities
Ability to articulate value and ROI clearly and simply
Excellent time management across a high-volume book of business
Data-driven and process-oriented approach

Nice To Haves

Experience selling SaaS or subscription-based solutions
Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
Experience supporting customers in fast-paced or price-sensitive segments

Responsibilities

Account Ownership & Growth Manage and grow a portfolio of small to mid-market customers
Act as the primary relationship owner post-sale
Build strong relationships with decision-makers and product users
Revenue Retention & Expansion Drive renewals, upsells, and cross-sells within existing accounts
Identify growth opportunities aligned to customer needs and usage
Meet or exceed quarterly and annual retention and expansion goals
Sales Execution Conduct discovery to uncover evolving business needs and use cases
Present solutions tailored to customer size, needs, and budget
Negotiate pricing and terms in line with company guidelines
Manage renewals and expansion deals from opportunity to close
Territory & Account Strategy Prioritize accounts based on growth potential and renewal risk
Maintain accurate pipeline, renewal forecasting, and CRM hygiene
Monitor usage and engagement to proactively reduce churn
Cross-Functional Collaboration Partner with Customer Success, Support, Marketing, and Sales Development
Ensure smooth onboarding and continued value realization
Share customer feedback to improve product and go-to-market execution
Other duties as assigned