Mid-Market Account Manager

Hyperbound•San Francisco, CA

22h•Onsite

About The Position

Mid-Market Account Manager (AM) Hyperbound (YC S23) is building the Sales Performance OS, a new category of sales-tech that helps enterprise sales organizations coach, measure, and scale top-performer behaviors. We just raised our $15M Series A, closed $1M+ in new ARR two months in a row, and are scaling from 15 → 30+ teammates this year. We are one of the fastest-growing companies in our batch, hitting 170%+ NRR this year and partnering with enterprise customers like Monday.com, Bloomberg, LinkedIn, IBM, Tipalti, Vanta, and Autodesk. We are scaling fast, and this is your chance to join right before liftoff. The Role We are hiring Mid-Market Account Managers to own some of our most important customer relationships post-sale. This is not a typical AM role. You will be responsible for both adoption and revenue, working directly with senior executives. You will partner with customers to ensure they are successful, while carrying responsibility for renewals, expansions, and driving NRR growth. You will be supported by Solutions Engineers for integrations and onboarding, but ultimately you will be the single face of Hyperbound to your accounts. You will start with a broad book of business across our mid-market accounts. You will be supported by a team of solutions engineers. This is a high-ownership role where you will help shape the playbook for a new category and directly influence how Hyperbound grows.

Requirements

You have 3+ years in customer-facing roles and have progressed from CSM to AM or a similar hybrid role
You are comfortable being measured on revenue as well as customer success
You know how to run QBRs that connect product usage to business outcomes
You have consistently renewed and expanded your book, not just kept customers happy
You thrive in fast-paced environments and want to build the playbook, not just follow one
You have stayed in roles long enough to prove impact (2–3+ year stints)
You have excellent people skills, and are ready to travel frequently and look forward to building personal relationships with customers.
You’re excited to roll up your sleeves and work with a lean techstack, helping shape our systems as we grow.
You are excited about being the face of a breakout YC company to some of the world’s best-known brands

Responsibilities

Own a book of business across our mid-market accounts
Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) whilst collaborating with our solutions engineers.
Build and deliver executive-level QBRs that tie usage to business outcomes
Carry a quota on GRR and NRR: renew contracts, expand seats, and upsell modules
Identify churn risks early and proactively solve adoption challenges
Turn customer success stories into references and case studies that drive future sales