Mid Market Account Manager

Vidyard

18h•Remote

About The Position

Vidyard is seeking a Mid Market Account Manager to join their Sales department. This role is responsible for managing a portfolio of top-tier Mid Market accounts, focusing on retention and revenue growth. The position involves running end-to-end renewals and growth plays, collaborating with Customer Success partners, and acting as a trusted advisor to senior stakeholders. Key aspects include building multi-threaded relationships, developing structured account plans, accurate forecasting, and executive communication. This is a remote role open to candidates in Canada.

Requirements

5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell.
Proven in Mid Market, multi-stakeholder environments (exec alignment, procurement, complex orgs).
Strong at value-based discovery and translating business goals into crisp plans and commercial paths.
Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals).
Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through.
A collaborative partner who builds trust quickly across post-sales and cross-functional teams.
Thrive in ambiguity: you prioritize well, create clarity, and keep momentum high.

Responsibilities

Own a book of Mid Market accounts, responsible for maintaining strong retention performance while driving expansion and cross-sell outcomes.
Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment).
Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric.
Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units.
Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales.
Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion.

Benefits

Unlimited vacation
Option to work abroad for up to 90 days each year
Comprehensive, flexible benefits starting day one
RRSP match (following completion of probationary period)
Stock options (following completion of probationary period)
Flexible spending accounts
$1,500 annually for mental health support through Inkblot
Enhanced parental leave benefits
$1,500 annual allowance for professional development
Mentorship
Regular review cycles
Paid volunteer hours
Employee Resource Groups
Remote-first with the option to collaborate in our office space in Kitchener, Ontario