Mid-Level Giving Associate Director

Wounded Warrior Project•Jacksonville, FL

73d•Hybrid

About The Position

The Wounded Warrior Project (WWP) Mid-Level Giving Associate Director reports to the Vice President of Individual Giving and provides strategic leadership and operational oversight of WWP’s mid-level giving program. This role manages a portfolio of donors contributing $5,000 to $24,999 annually and drives philanthropic revenue, donor engagement, and retention. The position oversees the mid-level donor pipeline, including qualification, segmentation, moves management, and engagement strategies, and collaborates with vendors, frontline fundraisers, Marketing & Communications, and senior leadership to deliver a coordinated, donor-centered fundraising experience.

Requirements

Seven years of fundraising or sales experience.
Five years of demonstrated achievement identifying, cultivating, soliciting, and stewarding mid-level donors, including at least three years of experience leading donor stewardship, major giving, planned giving, or related fundraising initiatives.
Three years of staff management experience, including at least two years in a fundraising leadership or equivalent leadership position.
Strong business acumen with the ability to analyze donor, fundraising, and program performance data to support strategic decision-making.
Strong interpersonal and relationship-building skills with demonstrated ability to develop and maintain productive relationships with donors, teammates, vendors, and stakeholders.
Knowledge of donor lifecycle management, moves management, donor segmentation, retention strategies, and mid-level fundraising best practices.
Demonstrated ability to build and lead high-performing teams through coaching, accountability, talent development, and performance management.
Ability to build strategic donor relationships and effectively leverage senior leadership participation in cultivation, solicitation, and stewardship activities.
Demonstrated vendor management skills, including the ability to manage deliverables, monitor performance, and ensure accountability to objectives and timelines.
Strong organizational and time-management skills, with a demonstrated ability to remain flexible, adapt to changing priorities, and meet deadlines.
High attention to detail, with the ability to prioritize, delegate, and ensure high-quality outcomes.
Ability to maintain confidentiality and exercise sound judgment when working with sensitive donor and organizational information.
Demonstrated understanding of Wounded Warrior Project's mission, values, programs, and services and the impact they have on wounded warriors and their families.
Demonstrated understanding of military service organizations (MSOs), veteran service organizations (VSOs), and the broader veteran support community.
Proficient using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
High energy level.
Self-starter; willing to take initiative.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Valid state-issued driver’s license.

Nice To Haves

Five years of experience working in a nonprofit organization.
Three years of experience using Salesforce NPSP or a similar CRM.
Bachelor’s degree in business, communications, marketing, or related field.
Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Responsibilities

Establish donor qualification criteria and lead moves-management strategies for individual donors within the mid-level giving portfolio ($5,000-$24,999 annually).
Oversee donor segmentation, engagement tracking, and progression strategies that move donors through the giving pipeline.
Develop and implement strategies to expand the mid-level giving program, including the integration of frontline fundraising opportunities.
Provide leadership, guidance, professional development, and support to ensure the mid-level giving team is highly effective and impactful.
Manage third-party vendor relationships, monitor outcomes, and evaluate return on investment to ensure program effectiveness.
Manage a portfolio of mid-level donors through personalized outreach, stewardship, and engagement strategies that strengthen relationships, increase retention and philanthropic support, encourage upgrades, and build long-term donor loyalty.
Utilize Salesforce to track donor interactions, manage moves, and analyze giving trends.
Partner closely with Major Gifts, Direct Response, and Donor Stewardship teams to ensure a seamless donor experience.
Identify donors ready for cultivation toward Major Giving and facilitate thoughtful portfolio transitions.
Ensure compliance with organizational policies and procedures, pledge and gift agreements, and donor intent standards.
Communicate program performance, donor insights, key findings, and trends to leadership and relevant stakeholders.
Facilitate donor visits and support special events that strengthen mid-level donor engagement.
Effectively articulate WWP's history, mission, vision, and programs to donors, prospects, and potential funding sources, both verbally and in writing.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other related duties as assigned.

Benefits

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
A competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave