MICROSOFT SYSTEMS SUPPORT TECHNICIAN

ComNet Communications LLC•Bethel, CT

8d•Onsite

About The Position

The Microsoft System Support Technician will provide prompt technical support for hardware, software and systems issues to our end-users in all locations. Troubleshoot and resolve issues involving desktops, laptops, tablets, smartphone, desk phones, printers, scanners, copiers and other peripherals.

Requirements

Must demonstrate excellent knowledge Microsoft technologies, Azure, Windows desktop and server operating systems, Office 365, and GPO’s
Strong analytic and problem-solving skills.
Ability to work equally well in a team environment as well as independently.
Strong written and verbal communications skills.
Positive customer service oriented attitude
Excellent interpersonal and customer service skills
Ability to multi-task and prioritize effectively
Ability to take direction well and transition quickly to changing business needs
Ability to think and act independently
Ability to lead people and obtain results through others
Ability for repetitive motions of wrist, hand, or fingers
Ability to see things at close vision
Ability to lift and/or move up to 20 pounds

Nice To Haves

Experience with VMWare desired
Basic WAN, LAN, and WLAN troubleshooting skill strongly desired.

Responsibilities

Assist users via phone, email, in person, and remote support tools
Install, configure operating systems, applications, hardware, software and system settings following department standards.
Diagnose root causes of technical issues and implementing long-term solutions to prevent reassurance.
Participate in IT projects, training programs, and continuous improvement initiatives Provides excellent customer service to all levels of employees including customers, peers and on the phone and via email
Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
Responsible for Deskside Support, Software Distribution, Asset and Desktop management.
Documenting processes both internal IT and external end user processes, lead end user requirements gathering.
Interact with vendors and other 3rd party contractors to manage projects and secure products and services.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
And other duties as assigned.