IT Support Technician - Microsoft 365, AD & Migration Support
About The Position
Proactive Technology Management is looking for an experienced IT professional in the Oakland County area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. This person must love helping people with technology and excellent communications skills are essential. We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls )
- Extensive experience leading migrations
- Extensive experience in virtualization and networking
- Above and beyond customer service
- Strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
- Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
Nice To Haves
- Bachelor's degree
- IT-related certifications
- MSP Experience
Responsibilities
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation Configuration Maintenance Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
- Monday - Friday schedule
- One Saturday per month for the first 18 months
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time Dental & vision insurance
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
