IT Support Technician - Microsoft 365, AD & Migration Support
About The Position
Proactive Technology Management is seeking an experienced IT professional for an IT Support Technician role, entering at the Integrator level. This position involves a hybrid schedule, with most troubleshooting handled remotely and on-site visits as needed. The role requires a strong understanding of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security, with key areas of focus on troubleshooting, implementation, and installation. The ideal candidate has broad IT knowledge, high accountability, and excellent communication skills, with a passion for helping people with technology. This role offers a defined career path with opportunities for growth, increased responsibility, and specialization.
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls)
- Extensive experience leading migrations
- Extensive experience in virtualization and networking
- Above and beyond customer service
Nice To Haves
- Bachelor's degree
- IT-related certifications
- MSP Experience
Responsibilities
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Dental & vision insurance
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
