Microsoft 365 Specialist - L3

Venture Computers of Canada Inc.•Markham, ON

5d•Hybrid

About The Position

Venture is looking for a motivated and experienced Microsoft 365 Specialist to join our managed services team. You will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.

Requirements

Experience managing, configuring and deploying the following: Microsoft Windows Server 2016+, Microsoft SQL Server 2016+, Microsoft Hyper-V 2008+, Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune, Microsoft Azure, VMware vSphere 7.0+, Cisco, Palo Alto, and Juniper switches, routers, and firewalls, Network monitoring systems (SNMP, syslog, NetFlow), Backup software including Veeam and Datto, RAID including various RAID controllers and general RAID knowledge, SAN and NAS devices including iSCSI and NFS configuration, VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.
2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
Ability to multi-task with multiple clients under tight deadlines
Ability to conduct research into a wide range of computing issues is required
Ability to effectively prioritize and execute tasks in a high-pressure environment
Possess and demonstrate excellent verbal and written communication skills
Possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
Proven technical, analytical and problem-solving skills
Highly self-motivated and directed with a passion for technology and IT
Valid Ontario driver’s license – some client on-site visits may be required

Nice To Haves

Microsoft 365 Purview, Dynamics, Power Automate, and Fabric
Routing, VLAN, and VPN technologies
Automation and scripting, preferably in PowerShell
Linux server administration

Responsibilities

Perform remote and on-site tech support of hardware, software and network issues for various clients
Design and implement network and server solutions to fulfill clients' business requirements
Proactively monitor ticketing system to ensure timely resolution of client tech support issues
Keep customers informed of incident progress, notify them of upcoming changes or outages
Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
Assist technical support team members with any issues needing help or escalation
Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
Assist the project management team with creating IT proposals and plans
Professionally document all work performed and submit accurate timesheets
Leverage front-line client experience to identify sales opportunities
Work with sales to create proposals for clients for new equipment or services
Perform additional duties as directed by management in relation to your area of expertise