Microsoft System Administrator SME

SAIC • Stennis Space Center, MS

4d

About The Position

The Microsoft System Administrator SME provides Windows engineering support for the Department of Transportation (DOT) disaster recovery data center at Stennis Space Center in Mississippi. The role administers and manages servers and systems, cloud infrastructure, and file and print environments, with a focus on Microsoft Windows Server. Responsibilities include building, patching, and troubleshooting Windows servers supporting current and future DOT systems and applications, as well as working with server engineers to resolve issues across multiple systems and data center locations. The position also provides support, implementation, and design services for Windows-based enterprise systems; completes assigned tasks and change requests; escalates support issues; researches and applies solutions with the team; and advises on courses of action for new application initiatives.

The role manages more than 2,000 servers across field sites and supports on-premises and cloud infrastructure, Citrix platforms, and the MARAD disaster recovery site at Piney Point, Maryland. It contributes to strategic planning, budgets, infrastructure and hardware refresh recommendations, disaster recovery planning and testing, configuration management, software licensing and support renewals, data center operations, change control, and IT service consolidation. The position also provides administrative smart-hands support at the Stennis data center and participates in a team-based 24x7 on-call escalation rotation.

Candidates must be U.S. citizens or green card holders who have resided in the United States for at least three years and must be able to obtain and hold a public trust.

Requirements

• 12 or more years of relevant experience; additional experience may be considered in lieu of a degree.
• Bachelor’s degree, unless additional experience is accepted in lieu of the degree.
• Experience with Windows Server 2016, 2019, and 2022.
• Active Directory management, Group Policy, Certificate Services, and Federation Services.
• Azure Active Directory and Azure Cloud Services.
• Windows Failover Clustering.
• Windows file and folder sharing and Windows Print Services.
• Microsoft Hyper-V.
• Citrix XenApp.
• VMware vSphere and VMware vCenter.
• PowerShell.
• Must be a U.S. citizen or green card holder who has resided in the United States for at least three years.
• Must be able to obtain and hold a public trust.

Nice To Haves

• VMware vCenter and Site Recovery.
• HCL BigFix Console, Inventory, and Reporter.
• Microsoft SCCM Reporter.
• Tenable Nessus.
• Forescout CounterAct.
• Cormant DCIM.
• Dell EMC Unisphere.
• Dell EMC Open Manage Enterprise.
• Progress Software WhatsUpGold.
• Thycotic Secret Server.
• Micro Focus OBM.
• Kiteworks DOT Large File Transfer System.
• Box, used by NASA at Stennis to distribute files pertaining to DOT.
• Canfigure CMDB.

Responsibilities

• Manage Windows OS-based computer devices through Active Directory, Group Policy Objects, registry, and file system security.
• Administer systems infrastructure both on premises and in the cloud.
• Collaborate with team members on server patching and maintenance.
• Evaluate hardware and software purchases.
• Manage more than 2,000 servers across multiple field site locations.
• Manage and lead systems and infrastructure projects.
• Follow established incident, problem, release, and change management processes.
• Provide Tier 3 technical support for escalated issues and tickets.
• Provide on-call escalation support for existing server infrastructure as part of a team rotation supporting a 24x7 environment.
• Design and implement Citrix solutions and manage and monitor the Citrix platform.
• Provide MARAD input for its annual budget and meet with the MARAD Infrastructure Manager for strategic planning.
• Recommend server and storage hardware refreshes and plan upgrades and enhancements to the DOT disaster recovery data center infrastructure.
• Help manage warranty and support contract renewals.
• Help perform software license asset management for the MARAD data center.
• Provide remote support for MARAD’s disaster recovery site at Piney Point, Maryland.
• Help maintain the disaster recovery test plan and MARAD disaster recovery plan documents.
• Maintain the MARAD CMDB.
• Perform engineering studies as requested for OST Data Center Operations.
• Provide administrative smart-hands support within the Stennis data center.
• Draft and submit change requests to the MARAD and DOT OST OCIO change boards.
• Support IT service consolidation projects.
• Assist with testing as a member of the PVG.
• Research and collaborate with team members on new solutions and advise on courses of action for new application initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior