Microsoft Dynamics 365 Quality Assurance Analyst

Medical Mutual•Cleveland, OH

1d•Hybrid

About The Position

Medical Mutual is seeking an experienced Microsoft Dynamics 365 Quality Assurance Analyst to lead quality assurance across its Dynamics 365 platform. The role covers Dynamics 365 Customer Engagement applications—including Sales, Customer Service, and Customer Insights (Marketing)—Power Platform, and complex enterprise integrations. The analyst partners with business stakeholders, product owners, developers, solution architects, and other delivery team members to ensure solutions meet business requirements and quality standards throughout the software development lifecycle. The position leads QA activities for implementations, upgrades, enhancements, and production support. It develops and maintains QA methods, standards, and best practices; creates and executes test plans and scripts; coordinates user acceptance testing; supports test automation and CI/CD testing; validates integrations and data; manages defects; maintains testing documentation and audit evidence; and supports compliance, release readiness, and go-live activities. The analyst also participates in Agile ceremonies and helps ensure the delivery of high-quality solutions. The posting also includes descriptions and qualifications for IT Quality Analyst levels I through IV. These describe a progression from executing tests and documenting results under supervision to leading QA staff, directing test approaches, and improving testing processes. The role is based out of the Brooklyn, Ohio office and is hybrid-remote, with onsite attendance on designated in-office days each week.

Requirements

Bachelor's degree in Computer Science, Business, or a related field, or equivalent experience.
Experience with Dynamics 365 Customer Engagement applications, such as Sales, Customer Service, and Customer Insights (Marketing), Power Platform, and enterprise integrations.
Knowledge of manual and automated testing and QA methodologies, including black box, integration, performance, system, and regression testing.
Understanding of software development methodologies, including Waterfall and Agile.
Communication, analytical, problem-solving, and time-management skills.
For IT Quality Analyst II: at least 2 years of software quality assurance experience.
For IT Quality Analyst III: at least 6 years of software quality assurance experience, with project management skills and an understanding of business processes.
For IT Quality Analyst IV: at least 10 years of software quality assurance experience, strong project management skills, and a strong understanding of business processes.
For analyst levels III and IV, ability to plan and prioritize work across multiple projects; level IV calls for advanced understanding of mainframe, distributed, and web technologies and software development methodologies.

Nice To Haves

Experience with test automation.

Responsibilities

Lead QA activities for Dynamics 365 Customer Engagement applications and Power Platform implementations, upgrades, enhancements, and production support initiatives.
Develop and maintain enterprise QA methodologies, standards, and best practices for Dynamics 365 and Power Platform.
Provide subject matter expertise and technical leadership for Dynamics 365 testing strategies.
Create test plans, test cases, test scripts, and test data.
Execute functional, integration, regression, end-to-end, system, and user acceptance testing.
Validate business processes across Dynamics 365 modules and integrated applications.
Coordinate and facilitate User Acceptance Testing with business stakeholders.
Design and maintain automated testing frameworks and test suites, and implement automated testing strategies.
Support CI/CD testing processes within Azure DevOps pipelines and improve testing efficiency through automation and process optimization.
Validate integrations between Dynamics 365 and enterprise systems.
Perform data migration and data conversion testing as needed, and verify data integrity, transformation logic, and synchronization across systems.
Identify, document, track, prioritize, and validate software defects; conduct root cause analysis and collaborate with development teams on remediation.
Maintain testing documentation and audit evidence, and support compliance, regulatory, and governance requirements.
Participate in release readiness assessments and go-live activities.
Collaborate with QA resources, business stakeholders, and Agile delivery team members to develop and execute testing plans.
Participate in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
Execute assigned tests and document results according to established test plans; assist with test scripts and test data and perform retesting as needed.
Review business requirements and application designs, and provide input to test plans.
Assist with creating, collecting, measuring, and reporting QA metrics.
Maintain awareness of industry developments, emerging trends, development tools, QA techniques, and best practices.
Identify opportunities to improve system development and testing processes.
At applicable analyst levels, direct and monitor other QA team members and provide leadership for test planning, design, and execution.

Benefits

Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Medical, dental, vision, life, and disability insurance.
Employee Assistance Program with counseling, coaching, self-help resources, and work/life benefits assistance.
Company holidays and up to 16 PTO days during the first year, with options to carry over unused PTO.
Parental leave for eligible employees who become parents through maternity, paternity, or adoption after 120 days of service.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Access to on-site fitness centers at many locations or gym membership reimbursement where a Medical Mutual facility is unavailable.
On-site cafeteria at the Brooklyn, Ohio headquarters.
Employee discounts at participating local businesses.
Cash rewards for shopping with Medical Mutual customers.
Business casual attire, including jeans.
Equipment provided for the role, including a laptop, monitors, keyboard, mouse, and headset.