Microsoft 365 Systems Administrator

Kewadin Casinos•Sault Ste. Marie, MI

About The Position

The Microsoft 365 Systems Administrator is supervised by the Director of IT and is responsible for the day-to-day administration, support, and maintenance of the organization’s Microsoft 365 and identity platforms. The role ensures secure, reliable system access, supports user lifecycle management, and maintains cloud and identity services in a 24/7/365 gaming and hospitality environment. The administrator manages Active Directory and Microsoft Entra ID, user access and authentication, Microsoft 365 services, and Group Policy. The position also supports security and compliance activities, investigations, technical projects, gaming and hospitality systems, and Tier 2/3 operational support. Participation in an established on-call rotation is required, including responding to critical outages and authentication issues during assigned periods. Time worked is compensated in accordance with organizational overtime policies.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or five years of equivalent experience in lieu of a degree.
At least three years of experience in systems administration, identity and access management, and/or Microsoft 365 administration.
Valid driver’s license and insurability by the Sault Tribe Insurance Department.
Must undergo a criminal background investigation under National Indian Gaming Commission rules.
Microsoft SC-300 and MS-102 certifications must be obtained within six months of hire.
Knowledge of identity and access management, including Active Directory, Entra ID, role-based access control, and authentication.
Knowledge of Microsoft 365 administration and services.
Knowledge of Group Policy design and endpoint configuration.
Knowledge of cybersecurity principles, including MFA, access control, and compliance.
Ability to troubleshoot identity and cloud environments, analyze and solve problems, communicate effectively with technical and non-technical users, and develop documentation and processes.
Ability to manage multiple priorities in a 24/7 operational environment, work independently and collaboratively, maintain attention to detail and security, and adapt to evolving technologies and business needs.

Nice To Haves

CompTIA Security+ certification or equivalent.
Experience in regulated environments such as gaming or compliance-driven industries.
Native American preferred.

Responsibilities

Administer and maintain Active Directory and Microsoft Entra ID environments.
Manage user lifecycle processes, including onboarding, role changes, and offboarding.
Implement and maintain role-based access control and least-privilege access models.
Configure and support Multi-Factor Authentication, Conditional Access, and Single Sign-On.
Perform access reviews, audits, and remediation activities.
Manage directory users, groups, Group Policy Objects, and organizational structure.
Troubleshoot authentication, account lockouts, and access-related issues.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID integration.
Manage Microsoft 365 users, licensing, roles, and service access.
Administer Exchange Online mail flow, mailboxes, retention policies, and distribution groups.
Manage SharePoint and OneDrive permissions, sharing policies, and governance controls.
Support Teams administration, including policies, meetings, and collaboration settings.
Monitor service health and resolve cloud service issues.
Design, implement, and maintain Group Policy Objects for security, configuration standards, and software deployments.
Use Group Policy Preferences for centralized configuration of user environments.
Monitor and troubleshoot policy enforcement across endpoints and update policies to align with business and security requirements.
Assist with access reviews and audits, investigations involving email trace, audit logs, and basic eDiscovery, and established security and compliance procedures.
Contribute technically to Microsoft 365 and identity projects; assist with implementation, testing, rollout, documentation, and operational feedback.
Support secure access and authentication for casino and hotel systems, including slot systems, player tracking, POS systems, kiosks, cash handling systems, and hotel property management systems.
Assist with identity-service integrations across gaming and enterprise platforms; collaborate with vendors and internal teams to resolve access and system issues and ensure regulatory and security alignment.
Provide Tier 2/3 support for Microsoft 365 and identity issues and act as an escalation point for the Help Desk.
Document systems and procedures.
Participate in an established on-call rotation and respond to critical system outages and authentication issues during assigned periods.
Participate in cross-functional system and security improvement initiatives.
Provide IT staff with training and guidance on identity and access best practices.
Maintain professional interactions with team members, departments, and vendors.
Perform other job-related duties as assigned.