Microsoft 365 Subject Matter Expert (SME)

Fortive • Everett, WA

5d

About The Position

Fortive is seeking a proactive, technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure its collaboration ecosystem. This hands-on role focuses on platform stability, complex incident resolution, and automation, working closely with architects and managed service providers to maintain a seamless, secure, and scalable Microsoft 365 environment for global stakeholders.

Requirements

• 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
• Expertise in SharePoint Online, including information architecture and migration; Teams governance; Power Platform; and OneDrive.
• Working knowledge of Microsoft Purview, including DLP, sensitivity labels, and eDiscovery, and Microsoft Entra ID, including MFA, Conditional Access, and PIM.
• Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps and Power Automate) for automation and integration tasks.
• Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
• Strong analytical and problem-solving abilities.
• Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
• Proactive attitude and willingness to learn and adapt to new technologies.

Responsibilities

• Troubleshoot complex issues involving Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in accordance with organizational security policies.
• Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases.
• Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
• Facilitate user onboarding, offboarding, and account lifecycle management.
• Contribute to root cause analysis and continuous service improvement initiatives.
• Administer SharePoint Online site collections, access controls, and storage quotas.
• Work with the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
• Conduct platform cleanup and governance activities to maintain tenant security and compliance.
• Support deployment of Microsoft 365 Copilot and other AI initiatives and address related support issues.
• Develop PowerShell scripts for bulk administration, reporting, and automation.
• Build and maintain business process automation using Power Automate.
• Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed