Microsoft 365 Subject Matter Expert (SME)
About The Position
Fortive is seeking a proactive, technically skilled Microsoft 365 Subject Matter Expert to support, optimize, and secure its collaboration ecosystem. This hands-on role focuses on platform stability, complex incident resolution, and automation, working closely with architects and managed service providers to maintain a seamless, secure, and scalable Microsoft 365 environment for global stakeholders. The role includes incident and problem management across Microsoft Teams, SharePoint Online, OneDrive, and Power Platform; administration and governance of Microsoft 365 services; development of PowerShell and Power Automate solutions; and oversight of the managed service provider’s response to Priority 1 and 2 tickets. The position also supports Microsoft 365 Copilot and other AI initiatives. Fortive is a global industrial technology innovator with a diverse workforce and an inclusive culture focused on learning, growth, and continuous improvement. Its businesses provide software-powered workflow solutions, data-driven intelligence, AI-powered automation, and technology across areas including environmental, health and safety compliance, industrial monitoring, product design, and healthcare safety.
Requirements
- 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
- Expertise in SharePoint Online, including information architecture and migration; Teams governance; Power Platform; and OneDrive.
- Working knowledge of Microsoft Purview, including DLP, sensitivity labels, and eDiscovery.
- Working knowledge of Microsoft Entra ID, including MFA, Conditional Access, and PIM.
- Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps and Power Automate) for automation and integration tasks.
- Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
- Strong analytical and problem-solving abilities.
- Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
- Proactive attitude and willingness to learn and adapt to new technologies.
Responsibilities
- Troubleshoot complex technical issues involving Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in accordance with organizational security policies.
- Track service health, monitor incident notifications, and work with Microsoft Support on escalated cases.
- Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
- Facilitate user onboarding, offboarding, and account lifecycle management.
- Contribute to root cause analysis and continuous service improvement initiatives.
- Administer SharePoint Online site collections, access controls, and storage quotas.
- Work with the M365 Architect to support service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
- Conduct platform cleanup and governance activities to maintain tenant security and compliance.
- Support deployment of Microsoft 365 Copilot and other AI initiatives, and address related support issues.
- Develop PowerShell scripts for bulk administration, reporting, and automation.
- Build and maintain business process automation using Power Automate.
- Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
