Microsoft 365 Solutions Expert

ORNL Federal Credit Union • Oak Ridge, TN

2d • Hybrid

About The Position

The Microsoft 365 Solutions Expert designs, implements, secures, and optimizes Microsoft 365 services to support ORNL Federal Credit Union’s digital workplace and collaboration needs. The role administers Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Power Platform, and related security and compliance capabilities to support member service, operational efficiency, and regulatory compliance, including NCUA, GLBA, FFIEC, and NIST requirements. Working with Information Systems, Information Security, and business stakeholders, this position translates requirements into secure, scalable, user-friendly solutions and leads Microsoft 365 governance, standardization, and adoption while maintaining controls over data protection, access, and lifecycle management.

The position serves as the subject matter expert and primary Microsoft 365 administrator. Responsibilities include tenant and identity configuration, security and compliance controls, service health monitoring, migrations, business process solutions, Tier 3 support, documentation, training, business continuity planning, and collaboration with vendors and Microsoft support. The role also evaluates Microsoft 365 roadmap changes and recommends adoption aligned with organizational priorities.

The role requires full-time onsite work in Oak Ridge, Tennessee, for the first 90 days. After onboarding and training, it may transition to a hybrid arrangement, with onsite presence required three days per week. Participation in on-call rotations and after-hours or weekend work may be needed for planned changes, incident response, and critical projects.

Requirements

• At least 5 years of hands-on experience administering and engineering Microsoft 365 in a mid-to-large organization.
• Strong expertise in Exchange Online, including mail flow, connectors, transport rules, and anti-spam/anti-phishing.
• Strong expertise in SharePoint Online and OneDrive, including sites, permissions, sharing, and content lifecycle.
• Strong expertise in Microsoft Teams, including teams and channels, meeting policies, calling, and governance.
• Strong expertise in Microsoft Entra ID/Azure AD, including identity, conditional access, MFA, and SSO.
• Practical experience with Microsoft 365 security and compliance features, including DLP, sensitivity labels, retention and records management, eDiscovery, and auditing.
• Experience designing and supporting workflows and business solutions using Power Automate and Power Apps.
• Familiarity with hybrid environments, including on-premises Active Directory, hybrid Exchange, and file servers, and with migration approaches to Microsoft 365.
• Solid understanding of networking, DNS, authentication, and email security concepts as they relate to Microsoft 365.
• Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, or a related field, or an equivalent combination of education and relevant experience.
• At least two Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert; Microsoft 365 Certified: Security Administrator Associate or Messaging, Teams, or Endpoint Administrator Associate; or Microsoft Certified: Azure Administrator Associate.
• Ability to communicate technical concepts, risks, and options clearly to technical and non-technical audiences.
• Strong documentation skills, including writing standards, procedures, and user-friendly guides.
• Comfort leading training sessions, demonstrations, and stakeholder meetings to explain Microsoft 365 capabilities and upcoming changes.
• Strong analytical and problem-solving skills, including a structured approach to troubleshooting and root cause analysis.
• Experience with scripting or automation, such as PowerShell, for Microsoft 365 administration and configuration management.
• Familiarity with IT service management practices, including change management, incident management, and request fulfillment.
• Commitment to staying current with Microsoft 365 releases, security best practices, and regulatory expectations affecting cloud services.
• Willingness to support flexible hours, including early mornings, evenings, or weekends for maintenance windows, migrations, and critical changes.

Nice To Haves

• Financial services or regulated-environment experience.
• Familiarity with Power BI.
• Security or compliance certifications, such as CompTIA Security+ or SSCP.

Responsibilities

• Serve as the subject matter expert and primary administrator for Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and related services.
• Design and implement secure Microsoft 365 configurations aligned with regulatory requirements and internal security policies, including data loss prevention, retention, eDiscovery, and information governance.
• Manage Microsoft 365 tenant configuration, licensing, capacity, updates, and feature rollouts; test, document, and communicate changes before deployment.
• Monitor Microsoft 365 service health, performance, and usage, and identify issues and optimization opportunities using built-in and third-party tools.
• Configure and maintain Microsoft Entra ID for identity and access management, including conditional access, multifactor authentication, security groups, and role-based access controls.
• Develop and enforce Microsoft 365 governance standards for naming, provisioning, data classification, sharing policies, and lifecycle management.
• Partner with Information Security to implement and support Microsoft Purview, Defender for Office 365, Safe Links, Safe Attachments, and insider risk controls.
• Plan, manage, and support migration of email, files, and collaboration workloads from legacy systems or other platforms into Microsoft 365.
• Work with business units to identify process improvements and design solutions using Teams, SharePoint, Power Automate, and Power Apps.
• Create and maintain technical documentation, including architecture diagrams, configuration baselines, standard operating procedures, and administration guides.
• Provide Tier 3 support for complex Microsoft 365 incidents and service requests; perform root cause analysis and implement permanent fixes or process improvements.
• Participate in on-call rotations and support after-hours or weekend work as needed for planned changes, incident response, and critical project work.
• Develop and deliver training, best-practice guidance, and adoption materials for staff and leaders.
• Support Microsoft 365 business continuity and disaster recovery efforts, including backup strategies, recovery testing, and resiliency planning.
• Collaborate with vendors, consultants, and Microsoft support on escalated issues, roadmap planning, and solution design.
• Stay current with Microsoft 365 roadmap updates, features, and licensing changes; evaluate capabilities and recommend adoption aligned with credit union priorities.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior