Microsoft 365 Collaboration Specialist

DLB Associates

10h•$99,750 - $123,375•Remote

About The Position

The Microsoft 365 Collaboration Specialist helps clients and internal teams get the most from Microsoft 365 by designing, configuring, and supporting collaboration tools, primarily SharePoint Online, Microsoft Teams, and OneDrive for Business. The role includes site and team provisioning, information architecture, permissions, governance, content migration, and foundational Power Platform work such as simple Power Automate flows and basic Power Apps. It also includes building and supporting agents in Microsoft Copilot Studio in coordination with the broader M365 solutions team. The specialist partners with stakeholders and end users to understand their work, recommend appropriate collaboration approaches, and encourage adoption through training and clear documentation. The role calls for a proactive person who can translate business needs into well-structured, secure, user-friendly collaboration environments and stay current with Microsoft 365 changes, including Copilot and emerging capabilities. The position operates with moderate autonomy on projects and assignments of varied scope, working closely with the M365 Solutions Team Lead and other team members. The role is remote within the United States, with travel of up to 5% to locations across the country. Occasional after-hours support may be needed for migration cutovers or critical issues.

Requirements

Advanced knowledge of SharePoint Online, including site architecture, hub sites, permissions, lists and libraries, metadata, and site administration.
Advanced knowledge of Microsoft Teams, including team and channel management, Teams policies, guest and external access, and relationships with SharePoint and Microsoft 365 Groups.
Advanced knowledge of OneDrive for Business, including sync, sharing, storage, and retention settings.
Intermediate knowledge of Microsoft Power Platform, including Power Automate and Power Apps.
Intermediate knowledge of Microsoft Copilot Studio, including building and publishing agents, configuring topics, knowledge sources, and actions, and deploying agents to Teams or Microsoft 365 Copilot.
Familiarity with Microsoft 365, SharePoint, Teams, and Entra ID admin centers.
Knowledge of MS Office Suite, including Excel, Word, Outlook, and PowerPoint.
Ability to complete assignments accurately and with attention to detail.
Ability to communicate effectively in oral and written form with technical and non-technical audiences.
Ability to communicate directly with clients and, at times, serve as the primary point of client contact.
Experience developing and delivering end-user training for Microsoft 365 collaboration tools in live, virtual, and self-paced formats.
Ability to work independently with minimal supervision, exercising sound judgment and initiative.
Ability to work under pressure and meet close deadlines.
Demonstrated aptitude for learning new technology.
Organizational skills and ability to manage multiple tasks and priorities simultaneously.
Bachelor’s degree in information technology, computer science, or a related discipline, or equivalent work experience.
At least three years of experience administering or supporting Microsoft 365 collaboration tools, including SharePoint Online, Microsoft Teams, and OneDrive for Business.

Nice To Haves

Working knowledge of PowerShell for Microsoft 365 administration, such as PnP PowerShell or the Microsoft Teams module.
Experience with migration tools such as ShareGate.
Familiarity with Microsoft Purview, including sensitivity labels and retention policies.
Interest in Microsoft Copilot and emerging AI capabilities within Microsoft 365.
Relevant Microsoft certifications, such as MS-900, MS-102, PL-900, or other Microsoft 365 or Teams administrator certifications.

Responsibilities

Design, build, and maintain SharePoint Online sites, hub sites, document libraries, lists, and pages aligned with business needs and information architecture best practices.
Configure SharePoint permissions, sharing settings, metadata, content types, and navigation to keep content organized, discoverable, and secure.
Support content migrations from file shares, legacy SharePoint environments, or other tenants using tools such as ShareGate; validate results and resolve post-migration issues.
Train SharePoint site owners and end users on best practices, site management, permissions, document libraries, and version history.
Plan and provision Microsoft Teams, channels, naming conventions, templates, and lifecycle policies.
Configure Teams policies and settings for messaging, meetings, apps, and guest or external access according to organizational requirements.
Troubleshoot Teams issues related to membership, file access, channel sites, client behavior, Microsoft 365 Groups, and SharePoint connections.
Deliver Teams training for end users and team owners on channels, meetings, file collaboration, and ownership responsibilities.
Guide users on OneDrive sync, file sharing, Known Folder Move, version history, and file restore.
Manage OneDrive storage, sharing, and retention settings, and assist with content transfers during onboarding, offboarding, or migration events.
Train users on OneDrive best practices, including when to use OneDrive versus Teams or SharePoint, secure sharing, and file recovery.
Build and maintain simple Power Automate flows for routine tasks such as approvals, notifications, and SharePoint list processes.
Assist with basic Power Apps, such as canvas apps connected to SharePoint lists, and support the solutions team on larger Power Platform projects.
Develop Power Platform skills, including environment and DLP policy fundamentals, under the guidance of senior team members.
Help users get started with Power Automate templates and simple flows.
Help define and apply collaboration governance for provisioning, ownership, naming standards, external sharing, and archival.
Conduct permission reviews and support sensitivity label and retention requirements in partnership with security and compliance stakeholders.
Monitor usage and sharing reports to identify oversharing, orphaned content, and inactive sites or teams.
Gather stakeholder requirements and recommend the appropriate collaboration tool among Teams, SharePoint, and OneDrive.
Develop and deliver end-user training, quick-reference guides, and adoption materials.
Explain technical concepts clearly to non-technical staff and serve as a resource for Microsoft 365 collaboration questions.
Monitor and troubleshoot issues across SharePoint Online, Teams, and OneDrive to support timely resolution and minimize disruption.
Maintain thorough documentation of configurations, procedures, and decisions for future reference and compliance.
Provide occasional after-hours support for migration cutovers or critical issues.
Complete responsibilities and assigned tasks and deliverables within established timelines and budget constraints.
Perform other related duties as assigned.

Benefits

Choice of comprehensive medical plans, including two PPO-style plans and a HDHP with HSA option.
Flexible spending accounts.
Dental and vision plans.
Medical, dental, and vision benefits extended to a spouse or domestic partner and dependent children up to age 26.
401(k) with company match and a self-directed brokerage account option.
PTO, including additional paid time off during the last week of the year.
Company-paid life insurance coverage for employees and eligible dependents.
Short- and long-term disability and AD&D coverage.
Professional development opportunities.
Tuition reimbursement and professional licensing assistance.
Paid parental leave after one year of employment.