Michigan Poison & Drug Information Center Program Manager - Dept. Emergency Medicine

Wayne State University•Detroit, MI

12d•Onsite

About The Position

Wayne State University is seeking a Program Manager for the Michigan Poison & Drug Information Center (MiPDC) in the Department of Emergency Medicine. The position organizes administrative and operational activities that support reliable, continuous Poison Center services. Working with Specialists in Poison Information (SPIs), Certified Specialists in Poison Information (CSPIs), directors, and institutional partners, the Program Manager coordinates staffing coverage, staff support, training, events, grants, and philanthropic program support. The role serves as a central contact for operational needs and follows through on priorities established by the directors. The position supports MiPDC operations through staff scheduling and coverage coordination, performance and documentation audits, onboarding and education, personnel transactions, and administrative tracking. It also coordinates educational conferences and symposiums, identifies grant and sponsorship opportunities, supports service agreements and research data contracts, and helps oversee budgets and program deliverables. The work is primarily performed in an office environment, with on-call services available 24/7 for emergent Operational Center issues.

Requirements

Bachelor's degree from an accredited college or university in business administration, health care administration, public health, communications, nonprofit management, or a related field; an equivalent combination of education and relevant experience may be considered.
Three to four years of job-related experience.
Experience in program or administrative coordination involving staff scheduling, project or event coordination, financial tracking, or comparable responsibilities in a health care, academic, public service, or nonprofit setting.
Ability to interpret and implement policies and procedures, including research administration.
Proficiency in Microsoft Office, including Access, Word, Excel, and PowerPoint.
Ability to manage competing deadlines, resolve scheduling problems, maintain accurate records, communicate professionally, and collaborate with multidisciplinary staff.
Effective interpersonal and customer service skills, including the ability to work with a diverse population.
Ability to work in an academic environment with sensitive and confidential information and interpersonal dynamics.
Ability to delegate and supervise assignments, set direction, and manage workflow.
Ability to foster teamwork among staff and faculty.
Ability to provide leadership and training related to financial, budgetary, personnel, and administrative matters and to influence and motivate individuals and groups.
Critical thinking and strategic decision-making skills to support the unit's mission, plans, and goals.
Ability to develop and analyze grant project budgets and oversee comprehensive budgets.
Attention to detail.

Nice To Haves

Graduate education in business, health care administration, public health, or a related field.
Poison center or 24-hour call center experience.
Experience supporting licensed health professionals.
Conference planning, fundraising, donor stewardship, grant coordination, or academic health system experience.
Proficiency with When2Work scheduling software.
Knowledge of RingCentral phone and chat software and relational databases.
Proficiency with office productivity software, spreadsheets, calendars, virtual meeting tools, and administrative databases.
Ability to learn workforce scheduling and donor management systems.
Strong mentoring and coaching skills.

Responsibilities

Maintain records of professional licenses, certifications, required training, and renewal dates.
Plan and coordinate quarterly education conferences for tri-county residencies and other educational conferences.
Coordinate logistics and planning for the Annual MiPDC Toxicology Symposium and other continuing education offerings.
Identify grant and sponsorship opportunities and maintain a prospect and donor tracking system in coordination with the development office.
Support directors with program implementation and administration of service agreements, research data contracts, and other business activities.
Track deliverables, approvals, renewals, and reporting deadlines with institutional offices.
Implement and maintain RingCentral ACE performance metrics and phone reviews.
Develop and maintain monthly SPI schedules; coordinate leave, call-offs, traded and vacant shifts, and coverage for meetings or training.
Identify staffing coverage gaps, seek qualified coverage, and escalate unresolved shortages and overtime needs to the designated director.
Provide on-call support for staff operational issues and support MiPDC staff during events.
Create bi-weekly staff productivity tables using data from various sources.
Conduct random audits for compliance with benchmarks, including insurance, self-introductions, and chart documentation.
Develop efficiency standards and incorporate Lean principles into daily practice.
Educate staff about documentation guidelines.
Coordinate applicant screening, application reviews, interviews, job offers, and interview logistics with the MiPDC Senior Director and Medical Director.
Develop or maintain orientation checklists and materials, structure the SPI onboarding process, and ensure new employees progress through training during shifts.
Manage personnel transactions for assigned staff, including hiring, promotions, terminations, disciplinary procedures, and salary adjustments; communicate updates to the department.
Provide educational support for SPIs, maintain compliance modules in Canvas, and ensure annual education and compliance modules are completed.
Perform other related duties as assigned.