Michael Kors Handbag Specialist - Full Time - Columbiana

Belk•Columbia, SC

11d•Onsite

About The Position

The Michael Kors Handbag Specialist serves as a subject matter expert on Michael Kors merchandise and delivers positive, personalized customer experiences. The role supports sales and store key metrics through excellent service, relationship-building, clienteling, product recommendations, and brand promotion. It is an hourly position with monthly bonus eligibility. The specialist maintains merchandise presentations in line with brand standards, supports store fulfillment and asset protection processes, and contributes to store culture and overall department and store success. The role requires a flexible schedule based on business needs, including nights, weekends, and holidays, and regular movement throughout the store. Physical duties include bending, reaching, stretching, and lifting, carrying, and moving at least 40 lbs.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch, lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and explain inventory, assortment, product features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, and make styling suggestions.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.