Mgr-Sales I

Marriott•Panama City, FL

16h

About The Position

The position is accountable for proactively soliciting and handling sales opportunities, ensuring business is turned over properly and in a timely fashion for service delivery, and assisting in leading day-to-day sales activities. The role focuses on building long-term, value-based customer relationships that support sales objectives and achieving personal sales goals. The position builds relationships with current and prospective customers, community contacts, and internal and external stakeholders to generate future bookings. It collaborates with off-property sales channels and provides accurate, complete turnover to Event Management. The role also participates in sales calls, supports operational aspects of booked business, identifies new business, assesses market conditions and target customer needs, and delivers exceptional customer service to strengthen loyalty and account share.

Requirements

A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 3 years of experience in sales and marketing or a related professional area; OR
A four-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 1 year of experience in sales and marketing or a related professional area.

Responsibilities

Work collaboratively with off-property sales channels to coordinate complementary, non-duplicative sales efforts.
Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other activities to enable future bookings.
Develop community relationships to strengthen and expand the customer base for sales opportunities.
Manage and develop relationships with key internal and external stakeholders.
Provide accurate, complete, and effective turnover to Event Management.
Participate in sales calls with sales team members to acquire new business and close business.
Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
Identify new business to achieve personal and location revenue goals.
Understand market conditions, including competitors’ strengths and weaknesses, economic trends, supply, and demand, and sell effectively in that context.
Close the best opportunities for the location based on market conditions and location needs.
Understand the location’s primary target customer and service expectations, including their business issues and concerns, and offer appropriate business solutions.
Support the company’s service and relationship strategy and drive customer loyalty through service excellence throughout each customer experience.
Serve customers to grow account share and execute the company’s customer service standards.
Provide excellent customer service consistent with the company’s daily service basics.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Achieve personal sales goals.