Mgr, Patient Access Implementation

Corewell Health • Grand Rapids, MI

3d

About The Position

The Manager, Patient Access Implementation plays a pivotal role in transitioning ambulatory scheduling services to the centralized Operations team at the Patient Access Service Center. The role oversees command center activities and the offboarding of service lines from integration activities by coordinating at-the-elbow support for onboarding staff during go-live, facilitating real-time issue resolution, monitoring quality assurance, and guiding service lines through stabilization and handoff to Operations support. The manager plans and develops stabilization activities tailored to each service line’s needs.

The position manages the Integrations Support team, deploys team members to integration activities, and works with clinical departments and external partners to support effective patient workflows and escalation pathways. It also analyzes patient flow and access data, develops strategies to improve throughput and streamline access, and ensures alignment with facility policies, standards, goals, and HIPAA privacy and security requirements. The role promotes respect, dignity, and compassion for patients and stakeholders.

This is a full-time, 40-hour-per-week day-shift position based at Corewell Health Place in Grand Rapids, Michigan. The listed workdays are Monday through Friday, with variable weekend frequency.

Requirements

• Bachelor’s degree or equivalent in healthcare administration, business, or a related field, or equivalent specific relevant experience.
• At least 5 years of relevant experience in leadership or a leadership-adjacent role.
• At least one certification from the preferred certification list is identified as required; the listed certification entry is marked “UNKNOWN.”

Nice To Haves

• Proven experience in patient access management or healthcare administration.
• One year preferred for each listed HFMA certification: Revenue Cycle Representative, Certified (CRCR); Healthcare Financial Professional, Certified (CHFP); Fellow of the Healthcare Financial Management Association (FHFMA); Inpatient Coding Auditor, Certified (CICA); Specialist Accounting & Finance, Certified (CSAF); Specialist Business Intelligence, Certified (CSBI); Specialist Managed Care, Certified (CSMC); or Specialist Physician Practice Management, Certified (CSPPM).

Responsibilities

• Apply knowledge of registration and scheduling processes to support efficiency and patient satisfaction across integrations.
• Implement and enforce policies and procedures that protect patient information in compliance with HIPAA.
• Manage the Integrations Support team, including hiring, training, performance evaluation, and disciplinary matters.
• Deploy team members to support integration activities.
• Analyze patient flow and access data to identify bottlenecks and inefficiencies.
• Develop strategies to improve patient throughput and streamline access.
• Coordinate with clinical departments and external partners to support patient workflows and escalation pathways.
• Ensure issues are tracked, assigned, and resolved during the immediate go-live and stabilization period to enable a smooth handoff from integrations to operations.
• Plan and develop stabilization activities based on each service line’s needs.
• Ensure the department aligns with the healthcare facility’s policies, standards, and goals.
• Foster an environment of respect, dignity, and compassion for patients and stakeholders.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager