Mgr, Patient Access Implementation

Corewell Health • Grand Rapids, MI

1d

About The Position

The Manager of Patient Access Implementation oversees the transition of ambulatory scheduling services to the centralized Operations team at the Patient Access Service Center. The role leads command center activities and coordinates at-the-elbow support for onboarding staff during go-live, facilitates real-time issue resolution, monitors quality assurance, and guides service lines through stabilization and handoff to Operations. The manager plans and develops stabilization activities tailored to each service line’s needs.

The position manages the Integrations Support team, including hiring, training, performance evaluation, and disciplinary matters, and deploys team members to integration activities. It works with clinical departments and external partners to support smooth patient workflows and escalation pathways, and ensures alignment with facility policies, standards, and goals. The role also promotes patient privacy, security, satisfaction, and respectful, compassionate service.

Requirements

• Bachelor’s degree or equivalent in healthcare administration, business, or a related field, or equivalent specific relevant experience.
• Five years of relevant experience in leadership or leadership-adjacent work.

Nice To Haves

• Proven experience in patient access management or healthcare administration.
• At least one certification from the listed preferred certifications: CRCR, CHFP, FHFMA, CICA, CSAF, CSBI, CSMC, or CSPPM.

Responsibilities

• Oversee the transition of ambulatory scheduling services to the centralized Operations team at the Patient Access Service Center.
• Lead command center activities and coordinate at-the-elbow support for onboarding staff during go-live.
• Facilitate real-time issue resolution and monitor quality assurance during go-live and stabilization.
• Plan and develop stabilization activities tailored to each service line’s needs.
• Guide service lines through stabilization and handoff to Operations support.
• Manage the Integrations Support team, including hiring, training, evaluating performance, and addressing disciplinary issues.
• Deploy team members to support integration activities.
• Analyze patient flow and access data to identify bottlenecks or inefficiencies.
• Develop strategies to improve patient throughput and streamline access.
• Coordinate with clinical departments and external partners to support seamless patient workflows and escalation pathways.
• Ensure issues are tracked, assigned, and resolved during the immediate go-live and stabilization period for a seamless handoff from integrations to operations.
• Implement and enforce policies and procedures that protect patient information privacy and security in compliance with HIPAA.
• Ensure the department aligns with the healthcare facility’s policies, standards, and goals.
• Foster respect, dignity, and compassion for patients and stakeholders.
• Apply intimate knowledge of registration and scheduling processes to support efficiency and patient satisfaction across integrations.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager