Mgr New Business - Baltimore, MD

Military Spouse Corporate Career Network • Baltimore, MD

1d • Onsite

About The Position

Exelon is hiring a Manager of New Business to lead and provide strategic oversight for the Green Power Connect–Interconnection organization. The position oversees engineering and design activities for distributed energy resource interconnections, ensuring safe, efficient, customer-focused delivery while addressing changing regulatory and technical requirements and improving processes and systems. The role also leads the regional New Business organization and is accountable for its scorecard, customer satisfaction, cost and reliability performance, relationships with builders and developers, application of rate policies, collections, coordination of customer work, regulatory complaints, and metering and inspection activities.

The manager oversees regional new business work such as installations, removals, temporary services, line extensions, relocations, and un-metered service requests. The position oversees approximately $20 million in new business expenditures and $4 million in CIAC collections, and develops strategic initiatives to reduce costs and improve customer satisfaction. It works with senior and executive management, regional organizations, customers, builders and developers, contractors, regulators, and government officials. The role has a matrix relationship with the New Business Process lead and a direct relationship with the Regional Operations Lead. It may require extended hours during storms or other energy delivery emergencies and includes serving as an Emergency Response Manager or equivalent in the Emergency Response Organization, beyond normal duties.

Requirements

• Bachelor’s degree in Engineering, Business Administration, or a related field; alternatively, 9–12 years of relevant experience in lieu of a degree.
• At least 5 years of delivery experience, including at least 2 years of leadership or proven team leadership experience.
• Demonstrated knowledge and understanding of distribution engineering and construction practices.
• Proven leadership ability in a high-performance culture.
• Strong management skills in coaching, performance management, and developing business competencies.
• Ability to achieve results, build consensus, establish trust, communicate effectively, and foster culture change in a matrixed organization.
• Self-initiative and demonstrated ability to develop and implement process enhancements and efficiencies, including technology and performance improvements.
• Business acumen, strategic planning ability, customer awareness, and ability to create value and eliminate non-value activity.
• Ability to work extended hours for coverage during storms or other energy delivery emergencies, as required.

Nice To Haves

• Graduate degree or graduate-level work in Engineering, Business Administration, or a related field.
• 3–5 years of supervisory experience.
• 3–5 years as a supervisor or manager is recommended.

Responsibilities

• Lead and manage the regional New Business organization, including performance management, hiring, and career development.
• Oversee regional new business activities, including installations, removals, temporary service requirements, line extensions, relocations, customer requests, and un-metered service requests.
• Coordinate with Work Management, C&M, and other stakeholders to execute New Business work and meet customer needs and requested dates.
• Establish, maintain, and improve relationships with other departments and external customers, including major developers, contractors, and other utilities.
• Prepare and deliver presentations to external customers and Exelon executives.
• Prepare and monitor the budget and achieve financial targets, including CIAC collections and cost-per-unit targets.
• Develop technical capabilities within the organization.
• Respond to regulatory investigations and complaints, including providing responses to the local PUC.
• Develop and execute strategic initiatives that support Corporate EED goals, reduce costs, and improve customer satisfaction.
• Monitor regional performance metrics to meet customer needs and improve customer satisfaction, cost, and reliability performance.
• Ensure rate policies are properly applied and collections are received.
• Oversee metering and inspection activities related to new business.
• Serve as an Emergency Response Manager or equivalent level in the Emergency Response Organization when required.
• Provide leadership and strategic oversight of engineering and design for distributed energy resource interconnections.
• Drive process and system improvements and collaborate across stakeholder organizations to support increasing interconnection volume and complexity.

Benefits

• Annual bonus for eligible positions: 20%.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager