Mgr New Business - Baltimore, MD
About The Position
Provide leadership and strategic oversight for the Green Power Connect–Interconnection organization, ensuring the safe, efficient, and customer-focused delivery of distributed energy resource interconnections. Lead engineering and design activities, respond to evolving regulatory and technical requirements, drive process and system improvements, and collaborate across stakeholder organizations to support increasing interconnection volume and complexity. Lead and manage the regional New Business organization and its performance. The role oversees regional new business activities such as installations, removals, temporary service, line extensions, relocations, customer requests, and un-metered service requests. It is responsible for customer satisfaction and regional performance, applying rate policies, collecting contributions in aid of construction (CIAC), and coordinating with Work Management and C&M to meet customer need dates. The position also handles regulatory complaints and metering and inspection activities related to new business. The role oversees a budget of approximately $20 million and $4 million in CIAC collection, and implements strategic initiatives to reduce costs and improve customer satisfaction. It interfaces with internal leaders and departments as well as customers, developers, contractors, utilities, regulators, and government officials. The position may require extended hours during storms or other energy delivery emergencies and includes serving as an Emergency Response Manager or equivalent.
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related field; alternatively, 9–12 years of relevant experience in lieu of a degree.
- At least 5 years of delivery experience, including at least 2 years of leadership or proven team leadership experience.
- Demonstrated knowledge and understanding of distribution engineering and construction practices.
- Proven leadership ability in a high-performance culture.
- Strong management skills in coaching, performance management, and developing business competencies.
- Ability to achieve results, build consensus, establish trust, communicate effectively, and foster culture change within a matrixed organization.
- Ability to independently develop and implement process enhancements and efficiencies, including technology and performance improvements.
- Business acumen, strategic planning capability, customer awareness, and ability to create value and eliminate non-value activity.
Nice To Haves
- Graduate degree or graduate-level work in Engineering, Business Administration, or a related field.
- 3–5 years of supervisory experience.
Responsibilities
- Manage the regional New Business organization, including performance management, hiring, and career development.
- Coordinate with Work Management, C&M, and other stakeholders to execute New Business work and improve interdepartmental relationships.
- Interface with external customers, including major developers, contractors, and other utilities; prepare and deliver presentations to external customers and Exelon executives.
- Prepare and monitor the budget and achieve financial targets, including CIAC collections and cost-per-unit targets.
- Develop technical capabilities within the organization.
- Respond to regulatory investigations and complaints, including preparing responses for the local PUC.
- Develop and execute strategic initiatives supporting Corporate EED goals.
- Oversee regional new business activities, including installations, removals, temporary service, line extensions, relocations, customer requests, and un-metered service requests.
- Ensure rate policies are properly applied and collections are received.
- Coordinate metering and inspection activities related to new business.
- Serve as an Emergency Response Manager or equivalent in the Emergency Response Organization.
Benefits
- Annual bonus for eligible positions: 20%.
- 401(k) match and annual company contribution.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
- Employee Assistance Program and mental and emotional support resources.
- Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
- Referral bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
