Mgr, Enrollment Operations

Aflac, Incorporated•Columbia, SC

2d•$100,000 - $120,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

People leadership, coaching, and talent development
Operational leadership, service delivery, and escalation resolution
Stakeholder engagement and cross-functional collaboration
Process improvement and operational effectiveness
Problem solving, root cause analysis, and decision support
Performance measurement, reporting, and business analysis
Change leadership, business readiness, and continuous improvement
Bachelor's Degree in a related field
6 or more years of job-related work experience
4 years in a leadership/senior/supervisory capacity
Experience leading business and technological projects
Or an equivalent combination of education and experience

Nice To Haves

Experience in the insurance industry

Responsibilities

Leads, coaches, and develops a team responsible for resolving complex operational issues, technical barriers, and escalated work items.
Communicates organizational priorities and business objectives to drive team alignment, accountability, and performance.
Oversees hiring, onboarding, training, performance management, and development activities to strengthen team capability and cross-functional knowledge.
Serves as the primary escalation point for critical and complex issues, driving resolution, root cause analysis, and continuous improvement.
Ensures timely, accurate, and high-quality service delivery while maintaining operational standards and customer satisfaction.
Builds and maintains strong relationships with stakeholders and cross-functional partners to support business objectives and operational effectiveness.
Collaborates with business and technical teams to implement operational initiatives, process enhancements, and customer-impacting changes.
Identifies and implements process improvements that enhance productivity, quality, efficiency, and customer experience.
Develops and maintains operational procedures, business continuity practices, and supporting documentation.
Evaluates operational impacts of business and technology changes and provides recommendations to support successful implementation.
Monitors and reports operational and team performance metrics, identifying trends and opportunities for improvement.
Manages assigned projects, departmental initiatives, and other duties as required.
Performs other duties as needed.

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave