Enrollment Operations Coordinator

Benedictine College•Atchison, KS

11d•Onsite

About The Position

The Enrollment Operations Coordinator is a mission-critical role responsible for the functional management and strategic optimization of Slate (Technolutions) CRM. This position bridges the gap between technical operations and enrollment strategy by managing the undergraduate communication funnel, application processing, and data integrity. The ideal candidate will be a Slate power user capable of building complex queries, automating communication workflows, and designing engaging digital touchpoints that support our undergraduate recruitment and yield goals.

Requirements

Bachelor’s degree.
Proven, hands-on experience as a Slate (Technolutions) power user.
Strong ability to translate institutional goals into personalized, high-performing communication campaigns.
Experience developing complex queries and analyzing performance metrics to drive strategy.
Ability to manage multiple projects, maintain high attention to detail, and meet strict deadlines during high-volume recruitment cycles.
Accurate - Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines.
Ambition - Ambition looks at the extent to which an individual demonstrates drive and initiative in seeking personal advancement or recognition.
Communication, Oral - Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback.
Communication, Written -Written communication skills looks at the extent to which an individual writes concise, clear letters, reports, articles, or e-mails, including proofing and editing
Detail Oriented - Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information.
Organized - Organizational skills looks at the ability of the individual to be structured and methodical in working skills.
Persistence - Persistence looks at the ability of the individual to continue in a course of action in the face of adversity
Project Management - Project management skills looks at the ability of the individual to demonstrate an understanding of planning, organizing, staffing, directing, and controlling work tasks.
Relationship Building - Relationship building looks at the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
Self-Motivated - Self-motivational skills looks at the ability of the individual to reach a goal or perform a task with little supervision or direction

Nice To Haves

3-5 Years in Admissions desired

Responsibilities

Configure and maintain Slate operations, including Reader bins, application workflows, forms, events, and scheduler features.
Ensure the highest level of database integrity by regularly auditing, deduplicating, and updating records.
Troubleshoot system errors and technical issues related to CRM processes; serve as a primary support resource for admissions staff.
Stay informed about advancements in CRM technology and Slate-specific features; recommend enhancements to improve operational efficiency and impact.
Lead the design and execution of all CRM-based communications, including email, SMS, and other channels. Ensure all outreach is accurate, timely, and aligned with the college’s mission and vision.
Collaborate with the Director of Enrollment Operations and Director of Undergraduate Admission to develop targeted communication plans, segment audiences, and personalize outreach efforts.
Build complex queries and population profiles to ensure communications reach the correct target demographics.
Monitor, analyze, and report on communication performance metrics (e.g., open rates, click-throughs, conversion); develop reports to assess effectiveness and recommend data-driven improvements.
Maintain and update CRM communication templates, rules, populations, content blocks, and automated drip campaigns.
Design and maintain institutional landing pages, inquiry forms, and registration portals for recruitment events (e.g., Raven Days, Presidential Scholars Competition, SOAR).
Assist with the planning and execution of communication logistics for undergraduate recruitment travel and on-campus events.
Train and support admissions staff on CRM communication tools, best practices, and standard operating procedures (SOPs).
Keep abreast of current college programs, academic policies, and admissions procedures.
Actively participate in professional development, including conferences (e.g., Technolutions Summit) and regional training sessions.