Mgr-Account Sales MP (Pro-Active)

Marriott•Egypt, AL

About The Position

Responsible for proactively soliciting and managing group and catering opportunities that are not handled by the Event Booking Center. The position up-sells business opportunities to maximize revenue, achieves personal and team revenue goals, and ensures booked business is turned over properly and promptly for service delivery. It builds customer loyalty through service excellence and grows the company’s share of customer accounts. The role identifies and closes group and catering business based on market conditions and property needs, understands customer business and service expectations, and supports daily sales activities, including responding to opportunities, negotiating contracts, preparing proposals, and managing customer correspondence. It coordinates with sales channels, Event Management, Operations, and other stakeholders to deliver a strong customer experience and accurate business turnover. The position also builds relationships with current and prospective customers and the community, conducts site inspections, creates contracts as needed, participates in brand service practices, and uses the intranet for resources and information. The posting describes Marriott’s equal-opportunity commitment and the Marriott Hotels and JW Marriott hospitality and associate experience.

Requirements

High school diploma or GED and two years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no work experience required.
Negotiation and creative selling skills.
Ability to understand market conditions and customer business needs.
Ability to prepare proposals, contracts, and customer correspondence and coordinate booked business.

Responsibilities

Identify new group and catering business to achieve personal and property revenue goals.
Understand market conditions, including competitors, economic trends, supply, and demand, and use this knowledge in selling.
Close the best business opportunities for the property based on market conditions and property needs.
Monitor same-day selling procedures to maximize room revenue and control property occupancy.
Understand the property’s target customers and their service expectations, business issues, and concerns to offer suitable business solutions before and during programs or events.
Respond to group and catering opportunities outside the Event Booking Center’s parameters.
Use negotiating and creative selling skills to close business and negotiate contracts.
Use sales resources and administrative and support staff effectively.
Execute operational aspects of booked business, including proposals, contracts, and customer correspondence.
Support the company’s service and relationship strategy and drive customer loyalty through service excellence.
Serve customers to grow account share and deliver service consistent with company Customer Service Standards, property Brand Standards, and brand service basics.
Assist customers before and during programs or events to promote satisfaction and loyalty.
Partner with Event Management and/or Operations to exceed customer expectations.
Set a positive example for guest relations and obtain guest feedback on product quality and service levels.
Attend pre- and post-convention meetings to understand group needs and gather feedback on products, facilities, equipment, food and beverage, service, and overall satisfaction.
Recommend features and services suited to customer needs while building customer relationships and loyalty.
Coordinate sales efforts with off-property channels, including the Event Booking Center, Market Sales, and Strategic Accounts.
Build and strengthen relationships with existing and new customers through activities such as sales calls, entertainment, familiarization trips, and trade shows.
Develop community relationships to expand the customer base for group and catering sales.
Manage and develop relationships with key internal and external stakeholders.
Provide accurate, complete, and effective turnover to Event Management.
Use the intranet for resources and information.
Conduct site inspections.
Create contracts as required.
Participate in and practice the brand’s daily service basics.