Executive-Sales MP (EBC)

Marriott•Egypt, AL

About The Position

The Executive-Sales MP supports Sales & Marketing and guest services by handling guest calls, requests, questions, and concerns; processing reservation requests, changes, cancellations, and Marriott Rewards redemptions; and entering rewards information into the appropriate software. The role uses sales techniques, including upselling, to maximize revenue while maintaining guest loyalty, and may provide complimentary gifts to guests in recognition of their patronage. It also promotes the brand and performs general office duties such as filing, emailing, typing, and faxing. The position assists management with training and motivating employees and serves as a role model. It requires following company policies and standards, maintaining a clean and professional appearance, protecting confidential information and company assets, delivering courteous guest service, communicating professionally, building positive working relationships, supporting team goals, and monitoring others’ performance against quality standards. The employee must read and visually verify information in various formats, and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by Supervisors.

Requirements

At least 2 years of related work experience.
High school diploma or G.E.D. equivalent is listed as a preferred qualification.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
Determine and provide complimentary gifts to guests for their patronage.
Promote awareness of the brand image internally and externally.
Process requests to redeem Marriott Rewards points.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into the appropriate software when taking guest reservations.
Answer, record, and process guest calls, requests, questions, and concerns.
Perform general office duties supporting Sales & Marketing, including filing, sending emails, typing, and faxing.
Assist management in training and motivating employees and serve as a role model.
Follow company policies and procedures; maintain a clean, professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Monitor others’ performance to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.