MGM Rewards Supervisor - MGM Yonkers
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The Supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties are to be performed in accordance with department and property policies, practices and procedures.
Requirements
- High School Diploma or GED
- 2+ Years of prior relevant experience in casino operations and guest service
- Work varied shifts, including weekends and holidays
Responsibilities
- Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
- Maintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training, and supervising all MGM Rewards Representatives
- Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
- Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend
- Promote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM Rewards
- Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits, and any other concerns related to MGM Rewards
Benefits
- Opportunities for professional development and career advancement, including networking opportunities and community volunteer programs
- A supportive and collaborative work environment
- Wellness incentive programs to help you stay healthy physically and mentally
- Companywide discounts on hotel, entertainment, shopping, and food & beverage
- Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
- Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
- Free on-site parking, making your commute hassle-free and convenient
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
