LOYALTY REWARDS SUPERVISOR

Caesars Entertainment•Metropolis, IL

3d•Onsite

About The Position

Sets high standards for Caesars Rewards customer service and program execution. Coaches employees to meet or exceed those standards. Strives to improve Total Service scores in overall Caesars Rewards customer service.

Requirements

High School graduate or equivalent required.
Computer literacy required, familiarity with Casino Management Systems preferred.
Ability to maintain composure and excellent guest relations under all circumstances.
Strong interpersonal and team building skills.
Must be able to: Be mobile in a restricted area behind counter.
Stand, sit and bend for long periods of time.
Operate a computer.
See to operate a computer screen.
Tolerate noisy, stressful environment.
Lift a minimum of 20 pounds.
Must be able to hear. Can be augmented with a hearing aid.
Use telephone and radio to communicate during entire shift as needed.
Climb stairs repeatedly.
Understand and comply with policies and procedures, job descriptions, daily memoranda and other written and verbal instructions.
Write to complete reports.
Read and understand in order to communicate with patrons and co-workers.
Must be able to work under stressful conditions.
Ability to hold an Occupational License as required by the Illinois Gaming Board.

Nice To Haves

College degree or equivalent experience, preferred.
Harrah’s experience preferred.

Responsibilities

Ensure all Caesar Rewards employees successfully complete required training and certification.
Partners with Caesars Rewards Manager to hire and manage Caesars Rewards employees.
Counsel employees on career opportunities and recommend transfers/ promotions through e-transfers.
Routinely exercise authority to suggest or recommend advancements, promotions, hiring, and firing.
Serves as Role Model for Caesars Rewards staff.
Coaches and reviews employee performance and administer recognition and discipline. Prepares and coordinates semi- annual PAR review of assigned personnel.
Handles employee grievances and/or discipline.
Ensure that all CR employees understand, support and communicate all aspects of the Caesars Rewards program and special events, promotions, and player programs.
Create a fair work environment for the administration of policies and procedures, and regulatory requirements.
Responsible for ensuring customer data integrity.
Ensure compliance with all established policies, procedures, and regulatory requirements.
Ensure adequate staffing levels. Plans daily work schedules and adjusts to meet demands.
Administer department comp and re-investment guidelines.
Responsible for Caesars Rewards “Total Service” scores, constantly raising the bar of service delivery.
Effectively communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
Monitor and approve employee payroll.
Handles customer complaints quickly and strives to satisfy any reasonable requests.
Supervise multiple areas within department.
Ability to multi-task while ensuring customer service is highest priority.