Epique Rewards Supervisor

Fond du Lac Band of Lake Superior Chippewa•Duluth, MN

13d•Onsite

About The Position

The Epique Rewards Supervisor at Fond du Luth Casino is responsible for overseeing the Épique Rewards Representatives and ensuring a positive and engaging experience for casino players. This role involves training staff, maintaining records, providing customer service, managing player information, and collaborating with other departments. The supervisor must demonstrate courtesy, respect, and sensitivity to all individuals, promote the casino's offerings, and maintain the integrity of player data. A strong understanding of computer applications and casino promotions is essential, as is the ability to work effectively within a team and independently. The position requires adherence to all mandatory training, including Title 31 and SAR, and the ability to obtain a gaming identification badge. Confidentiality of financial and employee records is paramount, as is maintaining proper attendance and a clean work area. Flexibility to assume additional responsibilities as needed is also expected.

Requirements

No Driver’s License required.
High School Diploma or GED required.
Strong ability to lead by example, inspire, and motivate others is required.
Excellent communication skills for interacting with both players and team members is required.
Problem-solving mindset with the ability to remain calm and professional under pressure is required.
Demonstrated positive customer service, communication and listening skills.
Skill in data entry.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Knowledge of computer applications including word processing, databases and/or data entry, spreadsheets and Microsoft Outlook is required.
Appropriate work attire is required.
Must attend all mandatory department training.
Must attend all required Title 31 and/or SAR training.
Ability to obtain a gaming identification badge to work in and around Casino property and facilities.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.

Nice To Haves

Two years of Gaming or Marketing experience preferred.
One-year Supervisory experience preferred.
Some travel may be required.

Responsibilities

Supervises the Épique Rewards Representatives.
Trains individuals in the department to promote the property and all its’ areas.
Maintains filing and records system for the department.
Completes all required paperwork and reports.
Provide friendly and professional assistance to casino players, addressing inquiries and resolving issues promptly.
Foster positive relationships with players to ensure a welcoming and engaging experience.
Accurately enter and update player information into the casino’s database.
Ensure all player details are correct and up-to-date, maintaining the integrity of the data.
Work closely with other casino departments to ensure smooth operations and player satisfaction.
Provide feedback to management on program effectiveness and opportunities for improvement.
Ability to work well within a team, fostering a positive and collaborative environment.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Provides customer service in a manner that demonstrates a good working knowledge of all services and promotions at the casino properties.
Communicates with and provides services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.