Events Supervisor - MGM Springfield
About The Position
The Events Supervisor is responsible for the strategic execution and coordination of venue events in coordination with and under the supervision of the Director of Entertainment. This role serves as the key contact to support all front of house services in the day‐to‐day business between the outdoor venues team, third party partners, vendors, and all other MGM Resorts stakeholders in the success of the full event facilitation lifecycle, operational effectiveness while supporting all teams to deliver an exceptional guest experience. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.
Requirements
- Working knowledge of computers, Microsoft Excel, Word and Outlook
- Detail oriented
- Enjoys helping others and likes to make a good impression
- Adapts well to changing situations and can efficiently handle a fast-paced work environment
Nice To Haves
- Coupa Purchasing experience
Responsibilities
- Assists the Director of Entertainment with developing and executing department programming calendar
- Acts as the main point of contact for all internal and external entertainment events throughout the full event lifecycle acting as the Company’s direct point of contact from pre‐event advance process, event and post‐event to financial settlement
- Makes on the spot event execution decisions regarding VIP Meet & Greet logistics, break downs, staffing plans and the experience and safety
- Work alongside supporting departments to facilitate event logistics
- Develops event information sheets, BEO’s and floor plans for distribution to supporting Departments
- Responsible for the implementation of standard operating procedures related to venue operations with focus on continuous improvement and guest experience to ensure competitiveness, consistency, and quality.
- Supervises the Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning
- Makes immediate decisions and communicates to venue management and staff in emergency situations.
- Develops event estimates and proficiently schedules staff and events according to these needs. Scheduling to include On Call Usher staff in select markets.
- Facilitates planning meetings, staff trainings, and operational meetings as required, ensuring smooth coordination of guest and event services activities throughout event venues.
- Coaches and counsel event personnel as needed to ensure compliance with policies and procedures.
- Researches, reviews, and recommends equipment, materials, and supplies required for guest and event services.
- Create purchasing process: Prepare Purchase Requests and issue Purchase Orders, distribute to Receiving, close POs when complete. Verify invoices for payments.
- Assists Ticketing Office Manager with ticketing operations
- Oversees updates and upkeep of Entertainment website landing page in select markets
- Performs other job‐related duties as requested.
Benefits
- Healthcare
- financial
- time off benefits
- Wellness incentive programs
- Access to company hotel, food and beverage, retail, and entertainment discounts
- discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Professional and personal development through programs and networking opportunities
- volunteer opportunities in the community
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
