MFLC Regional Manager (Tidewater/Hampton Roads, VA)

KBR•Norfolk, VA

9d•Hybrid

About The Position

The Military Family Life Counseling (MFLC) Program Regional Manager provides strategic, operational, and clinical oversight for MFLC services in an assigned geographic region. The role ensures high-quality, compliant, and responsive counseling services for military members and their families, and serves as the primary liaison among MFLC counselors, military installation leadership, and internal program leadership. The Regional Manager oversees program activities across multiple installations and must reside within the assigned region to support engagement, on-site presence, and relationship building. The position is contingent on contract award. The role includes oversight of regional operations and compliance, performance monitoring, clinical quality assurance, supervision and support of Area Supervisors and assigned MFLC staff, and assistance with staffing, onboarding, training, retention, and performance management. The Regional Manager builds relationships with installation and military stakeholders, represents the program at meetings and events, prepares regional reports, communicates program guidance, contributes to continuous improvement and team goal setting, approves Area Supervisors’ timesheets, and supports surge and on-demand events. The work combines remote work, administrative duties, and on-site installation engagement in a fast-paced, mission-driven environment. Regional travel, including installation visits, is required, and occasional overnight travel may be necessary.

Requirements

Master’s degree in Counseling, Social Work, Psychology, Marriage & Family Therapy, or a related behavioral health field.
Current, unrestricted independent clinical license, such as LPC, LCSW, LMFT, or Psychologist.
At least 7 years of progressive experience in behavioral health, military support services, or human services programs.
At least 3 years of management or supervisory experience, preferably within a multi-site or regional program.
Demonstrated understanding of military culture, military family systems, and Department of Defense environments.
Ability to travel as needed within the assigned region.
Must reside within the assigned region.
Strong leadership and problem-solving skills.
Excellent interpersonal, communication, and stakeholder engagement abilities.
Ability to balance operational, clinical, and administrative responsibilities.
High level of professionalism, discretion, and ethical judgment.
Proficiency with reporting tools, data tracking, and standard office software.

Nice To Haves

Prior experience with the MFLC program or other Department of Defense behavioral health programs.
Experience managing geographically dispersed teams virtually and on-site.
Experience working under government contracts.
Familiarity with clinical quality assurance processes and performance metrics.
Active or previous security clearance, or ability to obtain one.

Responsibilities

Provide leadership and oversight of MFLC operations across multiple military installations in the assigned region.
Ensure regional compliance with MFLC policies, Department of Defense requirements, and contract performance standards.
Monitor regional performance metrics, workload distribution, and service delivery outcomes; identify operational risks and implement corrective action plans.
Support clinical quality assurance in coordination with Area Supervisors and program leadership.
Directly supervise Area Supervisors and facilitate one-to-one and group supervision calls.
Ensure counselors follow MFLC model standards, ethical guidelines, and scope-of-practice requirements.
Address client care concerns, critical incidents, and escalations according to program protocols.
Promote best practices in non-medical counseling for military populations and their families.
Support regional staffing needs in collaboration with recruitment and credentialing teams.
Assist with counselor onboarding, orientation, training, and ongoing performance management; support retention, engagement, and professional development.
Serve as the primary regional contact for installation leadership, military partners, and contracting stakeholders.
Build and maintain relationships with commanders, family readiness staff, chaplains, and installation support agencies.
Represent the MFLC program at meetings, briefings, and regional events as required.
Prepare and submit required regional reports, documentation, and status updates.
Communicate program priorities, policy updates, and operational guidance to regional staff.
Participate in program planning and continuous improvement initiatives.
Assist with MFLC team goal setting, including for Area Supervisors.
Approve Area Supervisors’ team timesheets.
Monitor and provide oversight support to surge and on-demand events.
Travel within the assigned region for on-site installation visits and other program needs.